Technical Support Specialist - Corporate

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

•Answering calls and e-mails of mobile and fixed customers in its portfolio.(TOP200 customer)
To meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call
Conducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager's customer visits, especially during retention periods.
Regularly calling for "healthcheck" and "debt reminder" via outbound call or e-mail.
To follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors.
To provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction.
Introducing Metro Ethernet/RadioLink/Bulk & Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM.
Ensuring that documents are completed by tracking missing documents
Following and implementing company and department policies and procedures
To ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn.
Ensuring that complaints received through BTK, WEB BTK, CEO Office, Social Media, Official Letters are resolved in accordance with the objectives.

Who you are

• At least 1 years corporate customer management experience in fixed&mobile telecommunication
• Fluent in English both verbal and written
• Good understanding of fixed product and services
• Good understanding of request management process
• Good understanding of incident management process
• Good understanding of IP networking technologies
• Good level of troubleshooting abilities on ip networking environment
• Cisco CCNA Certification or equivalent accreditation in ip networking
• Excellent Problem solving skills
• Good communication Skills
• Prone to team work

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• At least 1 years corporate customer management experience in fixed&mobile telecommunication
• Fluent in English both verbal and written
• Good understanding of fixed product and services
• Good understanding of request management process
• Good understanding of incident management process
• Good understanding of IP networking technologies
• Good level of troubleshooting abilities on ip networking environment
• Cisco CCNA Certification or equivalent accreditation in ip networking
• Excellent Problem solving skills
• Good communication Skills
• Prone to team work

Data Privacy
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Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.