Enterprise Service Center Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The scope of the role is to provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers, which have a multiple presence throughout our country, and they want to connect these points together (for voice and data services) or they want to connect these points on the Internet. All these connections are served through our Metro Ethernet, microwave, PSTN and GSM networks and the role is responsible to ensure the availability and quality of services for all these connections, from the customer's endpoint to Vodafone production networks (IMS network for Voice or ISP network for Internet etc).

• Troubleshoot and resolve customer technical issues which arise after service activation.
• Perform all required actions to support Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process.
• Organize field technician visits to customer premises in order to perform all appropriate actions.
• Perform Services Proactive Monitoring and run health checks.
• Send technical incident reports to Business customers.

Who you are

• Technical education with qualifications in telecommunications, electronics, and computing.
• Excellent knowledge of LAN and WAN network topologies at layers 1,2 and 3 of the OSI model.
• Ability to debug TCP/IP suite protocols.
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
• Cisco (CCNA, CCNP, etc) certifications are essential.
• SDWAN certifications will be considered as an asset.
• Fortinet (FCA, FCF ) Cybersecurity certifications will be considered as an asset.
• Good knowledge of written and spoken English and Greek.
• At least one year of experience at above technologies.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.