Junior Engineer 1st Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a detail‑oriented and technically skilled individual to provide 1st Line technical services for live IT systems used by Vodafone operators (OpCos and JVs). This role involves supporting software and hardware development, implementation, testing, modifications, and troubleshooting across telecom applications and network systems. You will contribute to maintaining network stability across multiple technologies, escalating complex issues to higher technical levels when required.

What you will do

Provide 1st Line technical support for live IT systems across Vodafone OpCos and joint ventures.Support the development, implementation, modification, and testing of software and hardware solutions for telecom IT systems and applications.Identify, develop, and implement solutions to resolve software and hardware issues raised by Vodafone OpCos.Apply changes to existing software systems or develop new software components to maintain system functionality and performance.Escalate highly complex software or hardware faults to senior engineers or 2nd Line teams when issue severity or timelines require it.Perform analytical and technical activities to support the development, testing, and modification of IT systems used in mobile and fixed telecommunications.Contribute to:

• Custom software development and adaptation
• Software and hardware fault remediation
• Software and hardware performance evaluation

Adapt software packages using machine‑level programming languages to help stabilise telecom networks.Detect, analyse, and troubleshoot defects in GSM, UMTS, LTE, and 5G networks by modifying or adapting software packages based on technical specifications and design guidelines.Escalate cases that exceed complexity or time thresholds to higher technical support level

Who you are

• Proficient in written and spoken English.
• Knowledge of an additional widely spoken European language is an advantage.
• Understanding of operating systems, databases, and IT applications used in mobile and fixed telecommunications.
• Basic technical knowledge of 2G/3G/4G/5G and networking.
• Experience collaborating with diverse technical teams and delivering strong stakeholder communication.
• University degree, preferably in a technical field (e.g., Electronics and Telecommunications, Automation and Computers, Computer Science, or related areas).

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced troubleshooting and problem‑solving techniques across GSM, UMTS, LTE, and 5G technologies.
• Software adaptation, machine‑level programming, and systems performance evaluation.
• Cross‑functional collaboration with senior engineers and 2nd Line teams.
• Enhanced understanding of telecom network architectures and IT systems used in global operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
Chat with our employees: https://lnkd.in/dpkrcvR2