Subscription & Cards Fraud Sr. Analyst

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The role of the Fraud & Reporting Sr. analyst is to investigate, analyse, manage, and respond to alerts of different Fraud types, develop mandatory reporting to external stakeholders such as CBE and partner bank, utilize insights to assure Anti-Fraud fulfilment to CBE/NTRA Fraud requirements.

Main responsibility is to protect VF-EG against risk of violation to CBE Fraud related requirements that might lead to regulatory, financial, or legal consequences.

Key Accountabilities & Decision Ownership

• Ensure proper analysis and responsive actions for all relevant fraud alerts within SLA.
• Maintain and assure completion of the daily monitoring & control framework activities.
• Responsible for development of all mandatory reporting to internal stakeholders, partner Bank & CBE,
• Responsible for analysing trends of alerts and fraud cases for minimizing number of fraud cases and relevant implications.
• Respond to fulfil all Bank/CBE inquiries and attend relevant meetings in alignment with relevant stakeholders.

Core Competencies, Knowledge, and Experience

Must have technical / professional qualifications:

• Requires a bachelor’s degree in business, Accounting, or Data analytics.
• Experience in the banking fraud field, financial services or Mobile Money is preferred.
• Excellent analytical & Communication skills.
• Good organizational skills and attention to detail is required.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.