Specialist: International and Roaming Products

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
The International Calling & Roaming Specialist will drive the end-to-end strategy, performance, and growth of international calling and roaming services within the Prepaid business. The role focuses on developing customer-centric propositions, managing pricing and partner relationships, improving customer experience across all touchpoints, and ensuring strong commercial performance.

Key Accountabilities:

• Design, enhance, and manage prepaid international calling and roaming products and bundles.
• Monitor product performance and lead continuous improvements to ensure competitiveness.
• Partner with the roaming team to implement new bilateral agreements and pricing offers.
• Conduct competitor analysis and propose counter-strategies.
• Track, analyze, and report on KPIs including usage, revenue, ARPU uplift, and subscriber penetration.
• Work with Finance to assess business cases and support budgeting cycles.
• Identify growth opportunities in diaspora calling and inbound/outbound roaming.
• Collaborate with CVM, Analytics, and Customer Operations to identify pain points and improve customer experience.
• Develop customer awareness campaigns to improve usage and transparency.
• Coordinate with Marketing and the Agency to develop communication and digital campaigns.
• Ensure frontline teams understand roaming and international calling offerings.
• Ensure visibility of offers on digital channels (App, USSD, Website).
• Support CVM and Digital teams in targeted campaigns.
• Drive adoption of self-service channels for roaming activation.

What we are looking in you:

• Bachelor’s degree in business, Marketing, Economics, Telecommunications, Data Analytics, or related field.
• Postgraduate qualification in Commercial/Marketing is an added advantage. Certifications in telecom roaming, international voice, or pricing appreciated.
• 3–5 years’ experience in telecom, preferably in product management, international calling, roaming, prepaid segment management, or commercial analytics.
• Strong understanding of mobile telecom ecosystem including prepaid, international voice, roaming agreements, and pricing structures.
• Experience working cross-functionally with technology, finance, and marketing teams.
• Strong analytical and commercial mindset.
• Product and pricing development capability.
• Excellent communication and stakeholder management.
• Customer-centric thinking.
• Problem-solving ability and attention to detail.
• Strong Excel and data interpretation skills.
• Fluent in English and Portuguese.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.