Specialist: Continuous Improvement

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

The Continuous Improvement Specialist reports to the Principal Specialist, Continuous Improvement, and is accountable for driving measurable performance improvement through structured CI engagements. The role plans and facilitates continuous improvement workshops and working sessions, applying approved CI frameworks, methods, and tools to identify root causes, redesign processes, and prioritise improvement opportunities that deliver quantifiable benefits (cost, time, quality, risk, and customer experience).

The role partners with business and product stakeholders to define problem statements, confirm scope and baseline performance, develop fit-for-purpose solutions, and support implementation through action plans, change enablement, and benefits tracking. The Specialist maintains CI standards, documentation, and governance artefacts (e.g., charters, current and future-state business processes, and benefits tracking), ensuring that improvements are practical, sustainable, and embedded in day-to-day operations.

Your responsibilities will include:

Analysis

• Analyse operational performance data and identify problems in early stages
• Develop problem charter for CI Initiatives
• Detail data analysis to determine root cause of business problem
• End-to-end business process design
• Document findings and recommendations
• Compile business cases for CI initiatives
• Post implementation reviews on CI initiatives

Continuous Improvement (CI)

• Facilitate CI workshops with cross-functional teams using CI tools and techniques
• Provides CI training to relevant leadership and business resources
• Supports the development and ongoing relevance of Vodacom South Africa’s CI framework

Project Management

• Project manages individual CI office initiatives
• Collaborates with all relevant internal and external parties to develop and implement solutions
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
• Ensures sound inter-group relationships by ensuring timeous response to requests, information and requirements
• First line of conflict resolution outside of individual initiatives

Stakeholder management

• Builds effective professional relationships with business partners
• Manages expectations key stakeholders and keeps commitments or promises

The ideal candidate for this role will have:

• Matric is essential
• Bachelors degree – (preferred) or equivalent experience/or Lean Six Sigma Greenbelt certification
• Process Mapping Tools
• Certificate in Project Management (Desirable)

Core competencies, knowledge, and experience:

• Strong analytical, research and forecasting skills
• Ability to work cross functionally in order to achieve desired results
• Strong presentation skills
• Excellent verbal and written skills
• Customer focus with regards to understanding the service being delivered
• 3 to 5 years’ experience with a 3 year Degree/Diploma or 5 years' experience with Matric with working experience in:
  • Change management
  • Stakeholder management
  • Proven business analysis skills
  • Leading and supervisory skills
  • Persuading and influencing
  • Planning and organising
  • Presenting and communicating information
  • Relating and networking
  • Writing and reporting
  • Formulating strategies and concepts

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 February 2026

The base location for this role is Midrand and Cape Town

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.