Specialist Application Support

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Role Purpose/Business Unit:

To ensure an effective and efficient application support service is rendered and maintained in the DevOps & Application Operations Practices within the Self Service & Robotic Enablement Division.

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
• To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
• To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
• To input into capacity plans (e.g. stability, performance, storage etc) to ensure systems have resources for future growth.
• To maintain good relationships with stakeholders, business partners and suppliers.
• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.

The ideal candidate for this role will have:

Essential

• Matric / Grade 12 essential
• 3 year related degree or diploma in IT, Engineering, Computer Science or other relevant field

Desirable

• Genesys, A3s reporting, Sprinklr , chatbot, AWS certifications (DevOps / SysOps)
• ITIL certifications

Must have technical / professional experience:
Essential

• 3-5 years’ experience in Application Operations, inclusive of cloud-native environments.
• Working in a 24/7 Application Support (standby) environment utilising various technologies.
• Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement.

Desirable Experience

• Application of ITIL principles in an operational environment.
• Experience and knowledge (3+ years) of the telecommunications industry
• Experience working in a large agile environment, with multiple teams

Core competencies, knowledge and experience:

• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana) and performance optimization techniques.
• In-depth understanding of application Genesys, Sprinklr, Chatbot and middleware technologies.
• Agile mindset and the ability to collaborate within cross-functional teams.
• Excellent problem-solving skills and the capability to address intricate technical challenges.
• AI-Enabled Leadership and Delivery Advantage
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements.
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 August 2026

The base location for this role is Century City.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.