Vodafone • Giza, Egypt

Service Support Integration Engineer (VOIS)

8.4

/10

Transparency ranking

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Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled individual to lead the operational integration of services into a highly standardised environment, ensuring effective processes, tools, and service-level compliance. The role focuses on enabling local and partner markets, managing international operational support projects, and ensuring service readiness with minimal disruption. The candidate will work across global stakeholders to support end‑to‑end service enablement, cost efficiency, and customer satisfaction

What you’ll do

Oversee the transition and operational enablement of services across local and partner markets.
Ensure service catalogues, classes, and offerings correspond to customer needs.
Drive improvements in operational cost, quality, and efficiency.
Act as a single point of contact between demand management and delivery units on service‑related topics.
Review and validate proposed and delivered services based on evolving business requirements.
Manage the quality and cost‑effectiveness of delivered services in collaboration with internal units.
Lead service enablement activities, including processes, tools, knowledge bases, and SLAs.
Define operational requirements, KPIs, and support documentation.
Deliver training, guidelines, and briefings to internal and external stakeholders.
Maintain service support integration project documentation, cost estimates, and reports.
Manage end‑to‑end project lifecycle activities including requirements gathering, planning, deployment, stakeholder buy‑in, and go‑live readiness.

Who you are

Experienced in IT operations with strong customer‑focused exposure.
Skilled in communication, decision‑making, and stakeholder engagement.
Adept at prioritisation and navigating dynamic, fast‑paced environments.
Able to collaborate effectively within traditional and matrix structures.
Strong in analytical thinking with good knowledge of telecommunications and IT markets.
Confident delivering cross‑functional projects with internal and external partners.
Proficient in English with strong presentation, negotiation, and relationship‑building capabilities.
Experienced working in international and multicultural settings.
Qualified with ITIL certification and a relevant technology-related degree.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work in an international environment with exposure to multi‑market service operations.
The ability to influence operational service delivery and shape customer experience across global markets.
Continuous development through hands-on involvement in cross‑functional, high-impact initiatives.
Engagement with cutting-edge service enablement processes, tools and governance structures.

What skills you will learn

Advanced service enablement and transition management techniques.
End-to-end project lifecycle management with focus on KPIs, readiness and operational excellence.
Stakeholder management and negotiation skills within global, multi‑cultural environments.
Deep understanding of IT operations, service management systems and telecom service frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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