Service Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Manage and coordinate complex IT and Telecom projects for Vodafone operator clients, ensuring seamless transfer and administration of software and hardware solutions.
• Lead regional programs involving the development, testing, implementation, and adaptation of client-specific applications, aligning with Vodafone Technology Group’s global strategy.
• Organize and guide cross-functional project teams, collaborating with technology, HR, finance, legal, and commercial departments.
• Oversee the analysis of technical and business requirements, resource allocation, project planning, and delivery—ensuring objectives are met on time, within budget, and to agreed quality standards.
• Drive organizational transformation programs, implement new operational models, and ensure alignment of client processes and software applications with Vodafone’s standards.
• Monitor project performance, manage risks, and provide regular status reports to clients and internal stakeholders.
• Ensure compliance with internal policies, data protection regulations, and health & safety standards.
• Participate in professional development and mandatory internal training programs.

Who you are

• Experienced in managing IT and Telecom projects, with a strong background in delivering organizational transformation and strategic software programs.
• Skilled in leading cross-functional teams and fostering collaboration across multiple departments.
• Excellent communicator, adept at stakeholder management, influencing, and delivering results through others.
• Commercially savvy, able to generate value from IT programs and create synergy between organizational functions.
• Proficient in project management tools (MS Office, MS Visio, MS Project) and knowledgeable in software for fixed and mobile telecommunications.
• Fluent in English (written and spoken); knowledge of additional European languages is a plus.
• Holds a university degree in Telecommunications or a related field.
• Demonstrates expertise in security, business continuity planning, and customer satisfaction processes.
• Fluent in English (written and spoken); knowledge of additional European languages is a plus.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid work model: 2 days in the office, 3 days remote – the perfect balance between work and personal life
• Exclusive discounts for Vodafone employees + Friends & Family offers
• Demo mobile subscription with unlimited voice and data
• Mobile phone purchase voucher
• Premium medical subscription at a top private clinic + additional health benefits
• Hospitalization and surgical insurance
• Life insurance
• Meal vouchers
• Bookster subscription – your favorite digital library
• Access to professional development programs and exciting leadership projects
• Internal Wellbeing & Recognition events
• Extra vacation days (for seniority, special events, volunteering)
• Specialized training in your field through modern learning methods and digital platforms

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.