Service HUB Program Lead - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a dynamic individual to lead the Service HUB Programme within Vodafone Business’s Security Portfolio. This role is pivotal in driving the execution of strategic initiatives across multiple markets, ensuring the successful delivery of interconnected projects that support market expansion, portfolio extension, and sales enablement. The individual will be responsible for managing internal and external stakeholders, maintaining programme stability, and ensuring alignment with Vodafone’s technology vision and business objectives.

What you will do

• Oversee programme strategy, implementation, and delivery across the Security Portfolio.
• Manage interconnected projects, ensuring alignment with organisational goals.
• Lead cross-functional teams and coordinate with internal suppliers, external partners, and OpCo stakeholders.
• Monitor programme economics including budgets, staffing, resources, and risks.
• Ensure adherence to Vodafone’s methodologies and best practices.
• Coach and develop team members through structured feedback and performance reviews.
• Facilitate service evaluations and ensure achievement of KPIs.
• Support team members with HR-related guidance and organise team meetings.
• Act as a point of escalation for customer queries and maintain up-to-date product knowledge.

Who you are

• Experienced in Agile and structured project management environments.
• Proven ability to manage complex programmes and deliver results within tight timelines.
• Strong understanding of cybersecurity, digital marketplaces, and telecoms.
• Skilled in stakeholder management and navigating global matrix organisations.
• Holds relevant qualifications such as APM/PMI, PRINCE2, and Agile certifications.
• Minimum 4 years of project management experience and 2 years in people management.
• Demonstrates strong analytical, influencing, and time management skills.
• Comfortable working with ambiguity and developing new approaches.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to shape and lead strategic programmes within a high-impact portfolio.
• Exposure to cutting-edge cybersecurity initiatives and digital transformation.
• Collaborative work environment with global stakeholders and partners.
• Professional development through coaching, mentoring, and structured feedback.
• Flexibility in work location and schedule to support work-life balance.

What skills you will learn

• Advanced programme and stakeholder management in a global matrix setting.
• Strategic thinking and decision-making in high-impact environments.
• Agile delivery methodologies and cross-functional team leadership.
• Enhanced communication and influencing skills across diverse teams.
• Deepened expertise in cybersecurity and digital marketplaces.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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