Project and Programme Practice Lead - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

Disclaimer: This role is open to all VOIS locations

We are seeking a strategic and forward‑thinking Programme & Project Practice Lead to guide a high‑performing delivery function within our Business Excellence team. This role is ideal for an individual who thrives on driving transformation, elevating delivery standards, and enabling large‑scale change across a complex and dynamic environment. The individual will lead diverse programme and project professionals, ensure best‑in‑class delivery practices, and shape the ways of working that support VOIS’ operational excellence and long‑term transformation ambitions.

What you will do

-Lead and develop a multidisciplinary team of programme managers, project managers, analysts, and coordinators, fostering a culture of trust, high performance, continuous learning, and commercial focus.
-Build an industry‑leading delivery function with clear vision, integrated capabilities, and scalable operating models.
-Oversee the successful delivery of major transformation programmes, customer‑driven initiatives, and internal projects, ensuring they are delivered efficiently, transparently, and in line with quality standards.
-Promote consistent, modern ways of working by embedding leading methodologies such as SAFe, Agile, Lean, and other emerging frameworks.
-Drive strong customer and stakeholder experience, ensuring effective cross‑functional collaboration and alignment across portfolios.
-Implement meaningful performance measures including KPIs, project health indicators, billable hours, and productivity metrics.
-Ensure delivery outcomes contribute to measurable improvements in cost efficiency, customer and employee experience, operational quality, and performance.
-Act as a role model for leadership, communication, and active listening when engaging with senior stakeholders across matrixed environments.

Who you are

-A senior leader with experience delivering complex technical and business transformation programmes.
-Skilled in managing and influencing senior stakeholders in multi‑layered, cross‑functional environments.
-An excellent communicator with the ability to articulate complex programmes to a range of audiences, from executive stakeholders to delivery teams.
-Proficient in programme management methodologies, with strong knowledge of agile frameworks and continuous improvement principles.
-Preferably educated to degree level, with professional qualifications such as MSP, PRINCE2, SAFe, Agile, or Lean; an MBA is advantageous.
-A strategic thinker with strong judgement, able to design and influence long‑term approaches while ensuring high‑quality day‑to‑day delivery.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

-The opportunity to lead a high‑impact delivery function that shapes VOIS’ transformation journey.
-Exposure to global stakeholders, large‑scale programmes, and cutting‑edge methodologies.
-The ability to influence delivery culture and performance across multiple portfolios.
-A role that blends strategic leadership with hands‑on transformation impact in a supportive and forward‑thinking environment.

What skills you will learn

-Advanced stakeholder management across global, matrixed environments.
-Mastery of modern delivery methodologies including Agile, SAFe, Lean, and hybrid programme management.
-Leadership capabilities in developing large, diverse delivery teams.
-Data‑driven decision‑making using KPIs, productivity measures, and project performance analytics.
-Strategic transformation planning and operational excellence frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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