Senior Specialist - Business Analysis

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

• To provide senior‑level business analysis, process ownership, and delivery governance for Credit Vetting processes. The Senior Specialist acts as the process champion and SPOC for designated end‑to‑end processes, ensuring business requirements are clearly defined, delivery outcomes align to business intent, and process performance is monitored, improved, and optimised.
• The role supports operational excellence, risk mitigation, compliance alignment, and continuous improvement across Credit Vetting, working collaboratively with internal stakeholders and delivery teams to ensure stability and effectiveness of credit decisioning processes.

Your responsibilities will include:

• End‑to‑End Process Ownership & Performance Management: Own designated Credit Vetting processes end‑to‑end, acting as the SPOC. Maintain deep process understanding, monitor performance metrics, identify defects or inefficiencies, and drive continuous improvement initiatives to enhance stability, efficiency, and risk outcomes.

• Business Requirements, Analysis & Impact Assessment: Lead requirements elicitation and documentation for strategic and operational changes. Ensure business intent, rules, and acceptance criteria are clearly defined, and perform feasibility and impact assessments to guide decision‑making across people, process, compliance, and operations.

• Solution Governance & Scope Alignment: Review and validate Solution Documents, HLDs and LLDs to ensure alignment with agreed business requirements and scope. Challenge deviations, prevent scope creep, and provide authoritative business sign‑off on solution adequacy.

• Testing Validation & UAT Decision Support: Validate testing outcomes across unit, integration and QA phases, ensuring business scenarios and rules are fully covered. Facilitate UAT by coordinating defect resolution, clarifications, and providing business endorsement for go‑live decisions.

• Stakeholder Engagement, Governance & Business Communication: Represent Credit Vetting in cross‑functional forums, presenting process insights, project updates, risks, issues, and decisions required. Influence stakeholders across Operations, Risk, Compliance and Delivery, ensuring alignment and adoption of approved changes.

The ideal candidate for this role will have:

• Bachelor’s Degree or Diploma in:
  • Information Systems
  • Information Technology
  • Business Management
  • Finance / Economics
  • Industrial Engineering
  • Computer Science

AND/OR

• Bachelor of Technology (B.Tech) in Information Technology or a related field

AND

• Degree, Diploma or Certificate in Business Analysis (or equivalent)

Core competencies, knowledge, and experience:

• 3 – 5 years experience in Business Analysis or Process Analysis.
• Exposure to credit vetting, credit risk, lending, financial services, or telecoms credit (advantageous).
• Proven experience in process ownership, business requirements analysis, impact assessment and delivery governance.

Business & Process:

• End‑to‑end process ownership and optimisation
• Strong credit vetting and risk awareness
• Ability to interpret policy and translate into process outcomes

Analytical & Delivery:

• Requirements analysis & documentation
• Business rules & impact modelling
• Structured problem‑solving
• Testing validation & defect management

Behavioural & Leadership:

• Strong facilitation & stakeholder influence
• Excellent communication & presentation
• High ownership, accountability & attention to detail
• Alignment with Vodacom’s Purpose and Spirit of Vodacom values

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 February 2026

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.