We can offer this position as part time job in case of your interest.
You will provide specialist technical support, acting as an interface between the Customer, Sales, Marketing, Technology and Customer Care. Support pre-sales technical activities for business deals, design customer solutions and act as the point of contact for the post-sales activities for the business customers.
Provide technical support and solution design at area of responsibility (Mobile private networks) for new acquired customers and new sales (business requirements evaluation, technical solution proposal, technical costs and implementation time evaluation, technical information preparation required by BU, e.g. for bids preparation like network performance data, coverage, services etc.).
Design complex solutions of customer demands. Prepare customer offer within full scope of VF products and ensure strong solution support to sales teams, external partners and internal teams on sales activities and uncustomed solution design at assigned segments. Assess technical solution complexity and develop the technical end-to-end solutions for customer needs. Present solutions to customers and partners. Understand, influence and support people through applying technical knowledge or rational arguments.
Provide a strong consultancy role within all phases of pre-sales, solution design, implementation and post-sales changes. Elevate the customer relationship from an operational focus to a business partnership. Act with professional (extended) knowledge about theoretical concepts and principles within a specialized field.
Provide end-to-end custom solution delivery to be offered to customers. Prepare implementation and configuration of customer solutions, support implementation teams. Create a landscape for increasing cross-selling opportunity.
Deliver and drive the operating model, procedures and processes required to support the end-to-end solutions, specifically focusing on the development and delivery of the service and support structures.
Harmonize design of customer solutions for internal and external Solution Engineers. Solve problematic solution designs. Support external partners at uncustomed solution design. Coordinate best practice sharing between external and internal teams in order to learn from examples and provide best customer solutions. Operatively manage partners (suggestions, learning, consolidation plans). Act as SPOC for network changes and solutions of requests for development and support of internal systems.
Perform other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Excellent knowledge of IT/Telco complex customer solutions at business and corporate segments
Excellent knowledge of IP technologies and VoIP
Knowledge of access partners and their services worldwide
Knowledge of Telecommunication
Good orientation in the field of mobile solutions and core systems
Communication skills
Project management
Knowledge of market trends
Building and Proposing solutions
Data Analytics and Insights
Relationship and Stakeholder Management
University degree
At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working).
Band*: Management
TW Grade: 11
* We provide this information in the interest of transparency regarding remuneration. It expresses classification according to internal classification and does not refer to a managerial role in the sense of managing people.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application\-adjustments/ for guidance.
Together we can.
