Join VOIS as a Sales Enablement Specialist-Senior Executive in Bangalore, where you will support sales teams by ensuring accurate, timely order processing across the Order-to-Cash lifecycle. In this full-time role within a leading global telecommunications shared services organization, you will collaborate with cross-functional teams to drive operational efficiency and enhance customer satisfaction.
Requirements
Experience or working knowledge of the telecom domain, particularly within Order-to-Cash processes.
Strong proficiency in Microsoft Excel and a digital mindset with openness to learning tools like Power Apps.
Excellent written and verbal communication skills.
Detail-oriented and organized with a customer-focused mindset.
No specific degree or minimum years of experience are explicitly mandated.
Skills & Responsibilities
Order-to-Cash processes: Review and validate order information, submit clean orders into systems like BSP, and maintain accurate records.
Stakeholder coordination: Coordinate closely with internal support and delivery teams to ensure timely order progression within service levels.
Quality management: Perform quality checks and support data validation for sales commission calculations and process improvements.
Process improvement: Participate in operational meetings and contribute to continuous improvement initiatives using tools like Microsoft Excel and Power Apps.
Potential transition routes: People from customer support or operations administration roles may bring strong stakeholder management and data tracking skills, alongside meeting the general telecom domain requirements.
Job description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an individual to support Sales teams by enabling accurate, timely, and high-quality order processing across the Order-to-Cash lifecycle. This role plays a critical part in ensuring seamless coordination between Sales, Support teams, and Delivery Operations, contributing directly to customer satisfaction and operational efficiency.
What you will do
Review and validate order information received from Sales teams to ensure accuracy and completeness.
Coordinate closely with internal Support teams to enable timely order progression and delivery within defined service levels.
Act as a point of connection across teams involved in the sales process to ensure tasks are completed efficiently.
Submit clean and validated orders into relevant business systems, including BSP.
Raise requests for account and material creation where required.
Maintain up-to-date records across systems to reflect the latest order and customer information.
Perform quality checks to support consistency and accuracy across team outputs.
Provide ad hoc operational support to Sales and Delivery Operations as needed.
Participate in team and operational meetings to support continuous improvement.
Contribute to data validation activities supporting sales commission calculations and process improvement initiatives.
Who you are
You bring experience or working knowledge of the telecom domain, particularly within Order-to-Cash processes.
You demonstrate a customer-focused mindset and take ownership of resolving issues to enhance customer experience.
You are detail-oriented, organised, and comfortable coordinating across multiple stakeholders.
You communicate clearly and effectively, both written and verbal.
You are confident using Microsoft Excel and have a strong digital mindset.
You are open to learning tools such as Power Apps and contributing to process simplification and efficiency.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Exposure to end-to-end commercial operations within a global telecommunications organisation.
Opportunities to collaborate with diverse teams across Sales, Operations, and Delivery.
A supportive environment that values continuous improvement and learning.
The chance to contribute directly to customer experience and business outcomes.
What skills you will learn
Practical application of Order-to-Cash processes within a large-scale enterprise environment.
Stakeholder coordination and service-level management.
Data validation and quality management techniques.
Enhanced digital and process improvement capabilities.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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