Senior Executive_Ask HR

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an AskHR Advisor to act as the first point of contact for employees, providing accurate, timely, and consistent HR guidance on policies and processes through multiple digital channels, while meeting service level commitments and enhancing the overall employee experience.

What you’ll do

• Respond to employee queries through email, web chat, and online HR ticketing systems with clarity and professionalism.
• Ensure resolution of queries within agreed service level agreements, following up with relevant teams where required.
• Maintain high standards of accuracy, completeness, and timeliness to meet quality, audit, and data integrity requirements.
• Contribute to a positive employee experience by delivering consistent and reliable HR support.
• Identify opportunities for continuous process improvement and share suggestions to enhance service delivery.
• Stay updated on changes to HR policies and processes by working closely with HR Centres of Expertise.

Who you are

• An individual with strong verbal and written communication skills and the ability to explain information clearly and concisely.
• Someone with 1–5 years of relevant experience, ideally in HR operations, shared services, or a customer support environment.
• Comfortable using judgement to select appropriate solutions within defined policies, KPIs, and service levels.
• Detail-oriented, organised, and committed to delivering accurate and timely outcomes.
• A collaborative team member with good interpersonal skills and a customer-focused mindset.

What's in it for you

• Exposure to end-to-end HR operations within a global organisation.
• The opportunity to make a direct impact on employee experience at scale.
• A structured environment with clear processes, KPIs, and learning support.
• Experience working closely with HR specialists and centres of expertise.

What skills you will learn

• Practical application of HR policies and processes in a global context.
• Service delivery and SLA management in a high-volume environment.
• Stakeholder coordination and effective follow-up techniques.
• Continuous improvement and quality-focused ways of working.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/Chat with our employees: https://lnkd.in/dpkrcvR2