Senior CVM Product Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As a Senior CVM Product Manager, you will be responsible for driving performance visibility, analytical insights, and commercial evaluation of CVM activities across the Vodafone Business base, enabling data-driven decision making and optimizing value generation.

• Own and deliver ad-hoc and recurring analysis across CVM commercial activities, translating data into actionable insights
• Design and maintain CVM dashboards, reports, and performance tracking frameworks
• Evaluate CVM initiatives and campaigns, providing structured performance assessment and data-driven recommendations
• Define and monitor in-base performance KPIs linked to CVM actions, ensuring clear attribution and impact measurement
• Lead NPS analysis and driver identification, linking customer experience metrics to CVM activities
• Support business cases through quantification of impact and scenario analysis
• Provide independent challenge on CVM performance and commercial impact, ensuring robustness of assumptions and outcomes
• Act as the reference point for CVM performance reporting, ensuring consistency, clarity, and alignment across stakeholders

Who you are

• Strong analytical mindset with ability to translate data into clear commercial insights
• Minimum 3 years of experience in a relevant analytical, CVM, or commercial role
• Solid experience in data analysis, reporting, and performance management
• Advanced use of analytical tools (e.g., SPSS, SQL, Excel, BI tools)
• Ability to work with large, complex datasets and synthesize outputs into simple, structured narratives
• Strong presentation and storytelling skills, able to communicate complex analysis into clear, concise and decision-oriented messages
• Strong stakeholder management skills; able to challenge, validate, and support business decisions
• High attention to detail and ownership of outputs (accuracy-critical role)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.