Senior Business Analyst

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The main purpose of the role is to act as an interface between external clients and the IT project implementation department. The Business Analyst coordinates the gathering of requirements, analyzes the needs of external clients (users of IT applications), describes the business architecture, current situation, and desired future state, and provides support for all phases of an IT project. The role assists external clients in achieving their business objectives with the help of IT systems.

What you’ll do

• Gathering Requirements: Collect requirements from external clients (users of IT applications) by organizing and participating in interviews, work meetings, and focus groups to determine functional and non-functional requirements.
• Business Analysis: Analyze the business requirements of users and provide consultancy to translate them into system requirements. Ensure understanding and validation with all project team members.
• Project Coordination: Act as a project coordinator during the analysis phase and validate the project analysis. Ensure all external client requirements are included in the analysis document.
• Consultancy: Provide consultancy for impact analysis and design made by vendors, ensuring user requirements are respected. Explain the technical solution to obtain approval for the analysis document.
• Support: Offer support to allocated resources in all project phases, including the testing period. Understand user needs and requirements.
• Business Architecture: Define the business architecture, capture the usual business vocabulary, and structure the business usage model. Act as an expert for other business areas.
• Process Improvement: Use experience and skills to make recommendations for improving current technological processes. Ensure compliance with agreed SLA's.

Who you are

• Language Skills: Fluent in English.
• Technical Skills: Proficiency in MS Project (advantageous), Office, Visio, and UML (advantageous). Familiarity with modeling tools like Aris (preferred).
• Project Management Knowledge: Basic understanding of project management principles.
• Telecommunications Knowledge: Basic knowledge of fixed telecommunications services (preferred).
• Business Management Skills: Ability to manage business requirements in technological innovation projects and the introduction of new services to the market.
• Communication and Negotiation Skills: Strong communication and negotiation abilities.
• Process Mapping Skills: Knowledge of mapping processes in process diagrams.
• Company Processes Understanding: Good understanding of key company processes.
• Analytical Skills: Ability to analyze and understand IT systems.
• Educational Requirements: University Degree.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Hybrid working regime 2 days from the office, 3 days remote
Special discounts for Vodafone employees, Friends & Family offers
Demo telephone subscription - unlimited (voice and data)
Voucher for the purchase of a mobile phone
Medical subscription to a top private clinic & other medical benefits
Insurance for hospitalization and surgical interventions
Life insurance
Meal tickets
Bookster subscription
Participation in development programs and challenging projects in the leadership area
Access to internal Wellbeing & Recognition events
Extra vacation days (for seniority, special events, volunteering)
You will benefit from specializations in your field of activity, through programs based on modern training methods and systems

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.