Senior Administrator: Application Support

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360) it ensures application availability, incident/problem/change management, and compliance with regulatory requirements (SOX, POPI, audit controls). Focus includes configuration, troubleshooting, deployment support, access management, service transition and operational run activities.

Your responsibilities will include:

• Support deployments, production sanity checks, and rollback planning for DV360, DDE and Siebel applications.
• Validate change requests (CRQs) and ensure adherence to governance, SOX, audit, and compliance standards
• Manage environments across Prod, UAT, SIT for DV360, DDE, and Siebel.
• Support ARM/UAM requests, ensuring correct entitlements and privileged access reviews.
• Collaborate with cross-functional teams (ISO, Dev, Accenture, Business Owners).
• Ensure operational runbooks, SOPs and technical documentation are up to date.
• Participate in Disaster Recovery (DR) tests and Business Continuity processes.
• Identify operational efficiency opportunities across DDE, DV360 & Siebel.
• Contribute to automation initiatives – e.g., loaders, scripts, validation frameworks, and routine checks.
• Engage proactively with stakeholders to reduce repeat incidents and optimize turnaround times.
• Manages vendor SLAs and service delivery.

The ideal candidate for this role will have:

• Matric is essential
• National Diploma/Degree in IT/Computer Science or equivalent Advantageous.
• Min of 3–5 years’ experience in Application Support or Operations in a telecom’s environment.
• Experience supporting CRM/credit vetting systems (Siebel, DV360, DDE) advantageous.
• Knowledge of SOX, POPI and internal governance/compliance processes is beneficial.
• Exposure to DevOps methodologies and deployment pipelines.

Job knowledge:

• Understanding of consumer business systems (CRM, Credit Vetting, Deals Creation Engine).
• Siebel Configuration (LOVs, Assignment Rules, Loaders), Siebel data model understanding, SR triplet setup, Dealer ID configuration, SLA matrix loading
• SQL (intermediate)
• Incident & Problem Management (ITIL-based)
• Deployment & Release processes (DevOps pipeline exposure)
• Log analysis and troubleshooting
• Understanding of integrations with systems like Eppix, Billing, WMS etc.

Behavioural competencies:

• Analytical problem-solver with strong attention to detail.
• Ability to work under pressure in high-volume operational environments.
• Strong communication and stakeholder engagement skills.
• Self-driven with the ability to work independently and manage conflicting priorities.
• Customer-centric mindset with proactive service orientation.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 01 April 2026

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.