Security Operations Business Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Security Operations Business Manager to manage and coordinate security operations functions, ensuring the protection of Vodafone’s infrastructure, services, and customer data. This role acts as a key interface between technical security teams and customers, focusing on compliance, risk reduction, and continuous improvement across security services. The position plays a critical role in governance, audit readiness, and performance optimisation, including oversight of security score metrics and cloud transformation initiatives.

What you will do

Maintain communication and governance with internal and external customers for security compliance services.
Participate in all project phases, including cloud migration and transformation initiatives.
Identify and address operational security risks, providing improvement recommendations.
Own and manage governance models, ensuring alignment with agreed objectives.
Monitor performance, optimise operational costs, and enhance service efficiency.
Analyse security score trends (including CHARM metrics) and initiate remediation actions.
Ensure timely communication and resolution of audit findings and compliance gaps.
Manage and resolve customer escalations related to security services.
Support onboarding and knowledge transfer activities for new team members.
Contribute to strategic initiatives and cross-functional projects aligned with technical expertise.

Who you are

Experienced in IT service management, platform engineering, or application services (minimum 5 years).
Knowledgeable in cyber security practices and frameworks.
Familiar with compliance standards such as SOX, ISO 9000/27000, PCI-DSS, ITIL, and Agile methodologies.
Structured and organised, with the ability to communicate effectively with senior stakeholders.
Solution-focused with a proactive approach to problem-solving and continuous improvement.
Committed to ongoing technical learning and professional development.
Educated to Bachelor’s or Master’s degree level in IT Engineering or a related field.
Proficient in English (B2/C1 level, written and spoken).

What's in it for you

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

Advanced cyber security governance and risk management practices.
Security compliance frameworks and audit management techniques.
Stakeholder engagement and strategic communication skills.
Data-driven decision-making using security metrics and performance insights.
Cloud security and transformation programme exposure.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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