SCRUM MASTER & TEST DELIVERY LEAD

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Scrum Master and Test Delivery Lead to support agile delivery and end-to-end testing services within a telecommunications environment. This role is responsible for enabling high-performing agile teams, coordinating offshore testing delivery across multiple projects, and ensuring platforms, services, and components are tested to agreed milestones, quality standards, and service levels. The role combines Scrum Master responsibilities with overall test management, working closely with Product Owners, testers, and programme stakeholders in a global, multi-cultural environment.

What you’ll do

• Deliver testing services across projects and workstreams, ensuring agreed milestones, quality standards, and timelines are achieved
• Prepare and support test plans, test cases, test scripts, and test execution activities in line with agreed standards and service levels
• Manage and coordinate offshore test delivery for agile teams across multiple projects
• Support the Offshore Product Owner and testers to ensure smooth project delivery and resolution of escalated issues
• Ensure accurate project and release-level status reporting for Vodafone stakeholders
• Coordinate and moderate agile team ceremonies and participate in programme-level Scrum meetings
• Review estimations created by the team during PI Planning and Sprint Planning
• Support the team’s progress towards sprint and programme goals by removing impediments and reinforcing team rules
• Promote SAFe quality practices and support adoption of agile ways of working across the team
• Coordinate with other agile teams and contribute to organisational effectiveness
• Facilitate preparation and readiness for Agile Release Train events
• Support closure of stories, features, enablers, risks, and issues in scope
• Contribute to knowledge management, lessons learnt, and continuous improvement of testing methods and approaches
• Review and support key client-facing programme deliverables created by programme management

Who you are

• You have 4 to 6 years of experience in test management across telecommunications environments or as a Scrum Master in large agile projects
• You hold SAFe Scrum Master certification or similar relevant certification, with ISTQB being advantageous
• You have experience in Behaviour-Driven Development and Acceptance Test-Driven Development
• You have strong knowledge of end-to-end testing across front-end and back-end telco systems, including CRM, fulfilment, care, sales, billing, and customer communication journeys
• You have experience testing software in cloud and local environments using tools such as Bitbucket, Sonatype Nexus, Jenkins, Docker, Jira Xray, and Confluence
• You understand Telecom CRM journeys and customer-facing service flows
• You are confident in reporting, structured documentation, and knowledge management activities
• You have strong knowledge of system, integration, and regression testing in complex telco environments
• You communicate effectively across technical, delivery, and stakeholder groups and work well within international, matrix-based teams
• You are fluent in English and comfortable working in a multi-cultural environment, including intermittent travel where required

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on large-scale telecommunications programmes in a global agile delivery environment
• Exposure to both Scrum Master responsibilities and end-to-end test delivery leadership
• Collaboration with international teams, Product Owners, testers, and programme stakeholders across onshore and offshore delivery
• A hybrid role with the chance to contribute to agile transformation, quality improvement, and delivery excellence

What skills you will learn

• Advanced agile leadership and SAFe delivery practices in a complex enterprise environment
• Stronger end-to-end test management skills across multiple telco systems and journeys
• Enhanced coordination and stakeholder management capabilities across global delivery teams
• Improved expertise in agile planning, risk management, quality governance, and delivery reporting

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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