Scrum Master - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Scrum Master to facilitate and optimise Agile delivery processes while supporting business and operational governance. This role focuses on guiding teams in Agile Scrum practices, ensuring effective backlog prioritisation, managing capacity and demand, and supporting project governance activities, including SAFE Agile frameworks, financial tracking, and reporting.

What you’ll do

• Facilitate and coordinate Agile Scrum ceremonies and delivery processes.
• Guide and coach teams on Agile Scrum principles and ensure adherence to best practices.
• Collaborate with Product Developers to prioritise and maintain the product backlog.
• Ensure teams operate collaboratively and efficiently to deliver high-quality outcomes.
• Support business management activities, including workforce, vendor, and capacity management.
• Contribute to SAFE Agile project management governance and processes.
• Track and monitor charge costs, resolve billing queries, and support financial adjustments.
• Analyse and present planned versus utilised capacity across Scrum teams.
• Perform demand forecasting and tracking to support delivery planning.
• Support annual planning cycles and budgeting activities.
• Coordinate software capitalisation and impairment processes.
• Maintain documentation and support audit requirements.
• Leverage data analytics to derive insights and support decision-making.

Who you are

• A graduate in Computer Science or a related field.
• Experienced Scrum professional with a minimum of 4 years in a Scrum Master or similar role.
• Strong understanding of Agile Scrum principles, practices, and frameworks including SAFE.
• Proficient in tools such as Microsoft Excel, PowerPoint, Jira, Azure DevOps, or equivalent project management platforms.
• Experienced in capacity planning, demand forecasting, and financial tracking within delivery environments.
• Skilled in data analytics and reporting.
• Knowledgeable in Power Apps and Power BI.
• Effective communicator with strong interpersonal and stakeholder management skills.
• Analytical and solution-oriented, with the ability to address complex challenges.
• Able to work collaboratively within cross-functional teams in dynamic environments.
• Certified in Agile methodologies (e.g., CSM, PSM or equivalent).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead Agile delivery within a global organisation.
• Exposure to enterprise-scale project management and SAFE Agile frameworks.
• Involvement in strategic planning, forecasting, and financial governance activities.
• Collaborative environment with cross-functional stakeholders and teams.
• Continuous learning opportunities in Agile, analytics, and digital tools.

What skills you will learn

• Advanced Agile and SAFE framework implementation in complex environments.
• Capacity planning, demand forecasting, and financial governance in delivery programmes.
• Data-driven decision-making using analytics and reporting tools.
• Enhanced stakeholder communication and leadership capabilities.
• Practical experience with enterprise tools such as Power BI, Power Apps, and DevOps platforms.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2