Sales Support Specialist

Job Role

Vodafone Business has revenues of €10bn a year with the Cloud & Security (C&S) business unit its fastest growing area. With the market growing at 13% CAGR, C&S is a key part of the Vodafone Business plan for the next four years. Today, the C&S business unit has €0.5bn revenue and is growing at 14% a year.
The C&S Business unit runs the portfolio of Managed Cloud, Security and Software services that is offered to Vodafone Business customers across twelve countries. We are developing a range of simple, embedded and scalable cyber security services to offer to our base of 500,000 SME and Large business customers to fit seamlessly with their network, cloud and mobile estates.
The C&S Sales Support team is in place to drive this business and the Sales Support Specialist is a key role within the team, ensuring that the customers always have a knowledgeable point of contact who can quickly move their request forward, and work closely with sales teams to accomplish this. The role includes advocating and managing the relationship with our partners IBM, to get to quote through the Request for Service (RFS) process for new and existing C&S accounts. Responsible for engaging cloud sales teams and wider Vodafone & IBM stakeholders on process improvement, process communication and team collaboration. Subject matter expert and initial escalation point for sales teams, account teams and customers alike.

Key Responsibilities

1. Responsibility for managing the RFS process for sales to existing Cloud & Security customers from pre contract to contract signature, in conjunction with the field sales and account management teams.
2. Maintain a symbiotic relationship with IBM to manage the RFS process for existing and/or new C&S accounts, act as an initial escalation point for the customer or colleagues for the process and provide subject matter expertise for internal and external stakeholders.
3. Contribute customer and stakeholder insight to the venture for planning and forecasting, process improvement, process communication and team collaboration.
4. Be the champion of sales tools and associated data quality, and drive up NPS for all requests.
5. Collaborate with sales teams that support existing and new customers to drive the growth of the C&S business across multiple channels and support the execution of the sales strategy in line with Vodafone targets and objectives.
6. Demonstrate the #spirit behaviours in all aspects of the role with a keen focus on customer loyalty.

Key accountabilities and decision ownership:

Impact on the business:
• Manage RFS process and drive improvements to remove administrative tasks from senior sales colleagues
• Manage small order requests for move, adds, changes for existing C&S customers
• Collaborate with sales teams and partners to accomplish specific objectives.

Knowledge & Experience: Basic knowledge of relevant Vodafone Business products, including understanding of market trends and competitive positioning around our Cloud & Security portfolio.
Customers: Understand customer requirements specifically around the small orders and consumption of additional C&S services.
Communication: Communicate and influence with IBM and Vodafone to ensure processes which support customer’s current and future needs.

Core competencies, knowledge, and experience:

• Previous experience of or excellent capability to build an excellent technical understanding of Vodafone C&S products.
• A proactive, can-do self-starter attitude with strong communication skills.
• Excellent internal networking ability with key stakeholders.
• Ability to understand and translate customer information into formal templates
• Ability to work within complex process environments with a view to identifying process improvements.

Must have technical / professional qualifications:

• 2 years of experience of relevant experience
• Fluent English
• Excellent excel skills

Good to have:
• Interest in achieving cloud and security professional qualifications and industry/expert knowledge.