Sales Support - Assistant Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an individual who will manage end-to-end sales administration activities, supporting customer requests related to service, information, and pricing across multiple markets and products. This role plays a key part in ensuring timely, accurate, and compliant responses to customer requests while coordinating closely with internal stakeholders to deliver a seamless customer experience.

What you will do

• Manage business-as-usual customer requests related to service, information, and pricing across their lifecycle.
• Coordinate with internal teams including Finance, Legal, Commercial, and Network to prepare accurate and timely responses.
• Ensure on-time delivery of customer responses while balancing commercial and technical requirements.
• Support customer onboarding activities and manage the billing lifecycle.
• Maintain compliance with customer relationship management processes and systems.
• Prepare and manage operational and performance reports to support decision-making.
• Handover approved requests to delivery teams, ensuring clarity and continuity.

Who you are

• An individual with a broad understanding of fixed line services and sales support processes.
• Confident in coordinating across multiple stakeholders and functions to meet customer needs.
• Proactive in communication, with the ability to balance competing priorities.
• Comfortable working in a dynamic environment that requires adaptability and problem-solving.
• Commercially aware, with an understanding of revenue and margin considerations.
• A graduate; postgraduate qualification is desirable.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to global customers and multi-country operations within a leading telecom environment.
• Opportunities to collaborate with diverse teams across technology, commercial, and operations functions.
• A role that builds strong foundations in customer engagement, sales operations, and service delivery.

What skills you will learn

• End-to-end sales administration and customer request management.
• Stakeholder coordination across commercial, technical, and operational teams.
• Commercial awareness related to pricing, revenue, and margin management.
• Practical experience in customer lifecycle and service delivery processes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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