Sales Ch. Training & Dev. Sr Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Key Responsibilities:
• Deliver Induction Training to newcomers on the channel (4 days training on a weekly basis).
• Facilitate or deliver other training as required by management or based on TNAs.
• Develop TNAs from different stakeholders.
• Assure that training material is always up to date.
• Work on new initiatives to develop, update, and enhance the training material and process.
• Connect with trainees before training to assure their attendance, and after training to provide any needed support.
• Facilitate trainings, manage trainee invitations, attendance, activities, assessments, quiz, … etc, with proper tracking and periodical reporting.
• Communicate with Headcount Team and Operations teams for reporting, updates and processes.
• Follow Vodafone Standards in delivering the training.

Competencies and qualififcations:
• Strong communication skills.
• Ability to manage audience remotely (online).
• Ability to use technology (PowerPoint, Google Forms, MS Teams, Excel, Outlook, … etc).
• Very good command in English (Reading, Speaking & Writing).
• At least 3 years’ experience in Retail or Training function
• High discipline, role model, and strong time management, for self and others.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.