AM_L&D Specialist - Skills Delivery

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Learning and Capability Development Specialist to partner with business stakeholders to design, deliver, and measure impactful learning solutions that enhance organisational capability and simplify the learner experience across multiple business areas.

What you’ll do

• Partner with stakeholders to define learning outcomes aligned to business goals and capability needs
• Design and deliver learning interventions using structured methodologies and adult learning principles
• Own capability development initiatives, including skill assessment and evaluation of learning impact and return on investment
• Enhance the learner experience through user-centric design and continuous improvement
• Lead learning engagement initiatives such as campaigns, learner interviews, and success stories
• Collaborate with internal teams and external vendors to ensure seamless delivery of learning programmes
• Provide guidance to line managers and L&D partners on learning strategies and emerging industry trends
• Manage learning projects, including planning resources, timelines, and budgets effectively

Who you are

• Experienced in learning and development, including training delivery, instructional design, and performance management
• Skilled in applying learning frameworks such as ADDIE or SAM, along with Bloom’s Taxonomy and adult learning principles
• Comfortable managing complex projects and working with cross-functional and global stakeholders
• Strong communicator with effective presentation and facilitation capabilities in English (German is an advantage)
• Knowledgeable in learning technologies, LMS platforms, and Microsoft 365 tools
• Able to assess learning effectiveness and translate insights into business impact
• Educated to Master’s degree level in Human Resources, Psychology, Business, or a related field
• Brings 4–6 years of relevant professional experience in L&D within large organisations

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to shape learning strategies and influence capability building across diverse business functions
• Exposure to global stakeholders and multi-geography learning environments
• Experience in modern L&D practices, tools, and emerging trends
• Collaborative environment focused on innovation, simplicity, and continuous improvement
• Opportunities to develop consulting, stakeholder management, and strategic thinking skills

What skills you will learn

• Advanced instructional design and learning experience optimisation
• Measuring learning impact and linking interventions to business outcomes
• Strategic stakeholder engagement and consulting skills
• Project and change management in global environments
• Leveraging digital learning tools and platforms for scalable solutions

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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