RAN 2nd Line Operations Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Ensures clarity around priorities and goals for the entire function
• Motivates the team members to support the best NPS
• Updates management about the team's progress
• Manages development plans to enable the teams to achieve their objectives
• Creates the vision of what to do and how to do it to be the leader in the market
• Works across functions with peers in other groups to ensure collaboration for shared goals
• Defines and manages support strategies to have the most efficient benefit
• Manages root cause analyses and ensures corrective actions are taken
• Ensures the team works in a proactive way to prevent incidents
• Manages overall financial budgeting for functions
• Manages capacity expansions
• Manages hardware & software upgrades to provide 100% service availability
• To apply requested changes by taking into account change management and Maximo workflows in accordance with the minimum customer impact
• To ensure preparation of reports after an incident with root cause analyses, lessons learned and preventive actions
• To take necessary preventive actions to keep within the specified network performance threshold for the RAN network
• Ensure that current configurations comply with templates
• Ensure that standardisation increases to meet the zero configuration error target
• Ensure that all significant and critical changes will be made in the maintenance window
• Managethe training needs of team members
• Ensure that VF HSE&W procedures are implemented and work carried out in compliance with local HSE regulations.
• Ensure that work-associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect user accounts and associated passwords, and accept accountability for any actions performed via the usage of those accounts.
• Ensure that VFTR BCM policy /standard, procedures, and plans are implemented and work carried out in compliance with BS 25999 -2:2007 Standard
• Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR

Who you are

• Degree qualified in a Science or an Engineering discipline
• Min 10years of network experience (plus minimum 3 years of management experience)
• Team management skills and experience
• Significant experience in Data Network planning and design activities
• Deep understanding of Data network and Security.
• Good understanding of Signalling, 2G/4G/5G Data services
• Strong planning & organizing skills
• Fluent English
• Strong analytical and excellent problem-solving skills
• Technical qualification in a network-related subject and relevant accreditations from a network supplier
• Guide the other departments to ensure service quality
• Support the field teams to improve performance and availability
• Prepare the needed reports to show the effects of the major CM changes

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.