Product Operations

Job Description

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Role Purpose/Business Unit:

This product operations role is focused on executing the product strategy and delivering operational support in renewals, billing, alliance management and pricing across the various products and solutions. This role also has components of credit notes, early payment requests, escalation management and profitability. It also contributes towards the strategic engagements with our partners, distributors and OEM’s to sell economically viable solutions and offerings to our base.

Your responsibilities will include:

• Co-ordinate track all customer renewal requirements by working with the relevant sales teams and Product Specialist Sales team to secure renewal and upsell of all our solution offerings. This needs to be of profitable growth and expansion of market share for that product or solution.
• To be responsible for developing and implementing renewal programmes by working with various distributors and partners to be aligned with the best we can offer to our customers. Supported by all the specific product and service’s sales & support documentation, costing and pricing models
• Responsible for product definition, market needs analysis, viability and product fit
• Responsible for escalations and pricing queries that arise both internally and externally.
• Contribute towards go-to-market sales plan for the product including pre-sales and post-sales support processes and documentation.
• Contribute and own account planning for a specific segment, marketing engagements, certification drive and OEM engagements.
• Understand and translate business objectives into compelling products and new features to secure renewals
• Building of business cases and models to prove financial viability.
• Innovation and technology conversant – practice and concepts by engaging with various partners/OEMs while remaining up to date with their offerings.

Stakeholder Management

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with business partners, ensuring that business partners are aligned to the business objectives, customer experience expectations and to the sales partner strategy framework.
• Ability to drive multi-disciplinary virtual teams to deliver on pricing renewal engagements.
• Ability to work collaboratively with a variety of named accounts to secure renewal of our base. Driving Upsell and cross selling of our stack.
• Facilitate communication throughout the renewal journey, while providing our teams with new offerings and renewal strategies.

Reporting

• Annual Sales Strategy & Budget Planning to meet annual targets
• Prepare monthly reports on partner onboarding, partner agreements and partner activity
• Prepare regular reports of progress and forecasts to internal and external stakeholders for Business in retail targets, supporting Senior managers and EHODs to drive the retail channel
• Prepare reports on partner base, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities.

The ideal candidate for this role will have:

• B Degree/Equivalent in Operations, Marketing, Business, Commerce or related
• 3 years relevant experience in support/operations roles
• Familiar with Product Development lifecycles

Technical Competencies

• Intelligent with commercial acumen, numerate and understanding of finance concepts
• Good communication skills (written, verbal and presentation); with the ability to form and manage relationships at all levels within both internally and externally (customers and account managers).
• Business development skills – unlocking the opportunity based on customers’ business requirements
• Extensive experience in telecoms/IT design with proven technical co-ordination
• Experience in change management in a technological context
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Understanding of the Value Chain Analysis with regards to various customer businesses
• Excellent Customer relationship management skills with ability to interact at Director level
• Strong communication and decision-making skills – ability to balance conflicting interests

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 March 2026.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.