Key Accounts Manager

Job Description

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Role Purpose/Business Unit:

Responsible for high potential and high-performance strategic accounts. Ensures profitable margin levels and direct key account relationship of a vertical within the Sales Cluster. Drives the penetration of strategic accounts and their development. This includes upselling strategies to provide the widest possible range of products and solutions set from Vodacom Business Africa’s portfolio as well as appropriate churn prevention strategies to ensure that their strategic accounts remain Vodacom Business Africa’s customers.

Your responsibilities will include:

• Executes strategic agenda by identifying, leading and closing strategic account opportunities
• Delivers insights-led capability to build trusted advisor status and push ‘Fixed’ products onto largely mobile accounts
• Responsible for being aware of competitor strategy, opportunity management and building competitive business models to maximise strategic account potential
• Interacts with products specialists to enhance opportunity development and engage them in pursuits and for specialist pricing
• Achieves the set higher financial targets with specific reference to Total Contract Value & gross margin for the allocated products and solution set, market share, net margin contribution and Net Promoter Score
• Responsible for attacking significant white space on strategic accounts that are currently under-penetrated
• Act as a ‘hunter’ to build networks and relentlessly chase large opportunities within the strategic accounts base

The ideal candidate for this role will have:

• Matric
• A Degree or Diploma qualification
• Minimum 8-10 years’ experience in Strategic Account Management.

Core competencies, knowledge, and experience:

• Understanding of the Value Chain Analysis with regards to various customer businesses.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of business landscape with specific reference to the target market
• Account Management /Business Development of which 2 years should be in management role / global accounts/enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, sectors)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 December 2025

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.