Junior Engineer 2nd Line

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:

Support 2nd Line Operations for OSS tools in a multi-vendor environment. Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications . Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination. Assist with data configuration, software rollout, and integration activities.

Key accountabilities and decision ownership:

• Administer provisioning and monitoring platforms, plus critical OSS applications.
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed.
• Perform daily monitoring and health checks; contribute to incident detection and system optimization.
• Participate in projects, process improvements, and configuration verification.
• Interact with technical staff, NOC engineers, and other Service Delivery teams. Strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).
• Confident handling of ticket systems and auto-routing.

Who you are

Core competencies, knowledge and experience:

• Ability to create technical instructions/procedures and provide 2nd level support for OSS applications.
• Knowledge of Linux OS, application/database administration, and telecom protocols.
• Support service request fulfillment and system/software rollouts.
• Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure).
• Teamwork orientation; proficient English (spoken/written).
• Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations.
• Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents.

Must have technical / professional qualifications:

• University degree in Electronics, Telecommunications, IT, or Computer Science.
• Minimum 1 year experience in server/application operations and maintenance.
• Minimum 1 year experience with Linux OS and database operations.
• Willingness to learn programming/scripting languages (experience is a plus).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.