OSM Architect

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly skilled Domain Architect to lead the technical evolution of key OSS/BSS platforms, with specialisation in either Siebel CRM or OSS technologies such as OSM, ASAP or UIM. The individual will be responsible for platform roadmaps, assurance of technical designs, cross-domain collaboration, and stakeholder management across architecture, delivery, and operations. The role demands a deep understanding of end‑to‑end telecom flows, strong architectural leadership, and hands-on capability in managing complex technical landscapes.

What you will do

• Produce in‑year and long-term (2–5 year) system roadmaps guiding technical upgrades, capacity planning, decommissioning and platform evolution.
• Participate in design reviews to ensure alignment with domain capabilities, technical strategy, system roadmaps, and architecture principles across the development lifecycle.
• Evaluate and challenge upstream requirements to achieve a balanced approach to functional and non‑functional needs, ensuring simplicity, performance and cost-effectiveness.
• Lead and assure all Low-Level Designs (LLDs) and key technical artefacts including migration designs, implementation approaches, test frameworks and operational handover documents.
• Maintain and monitor platform performance and capacity measures to ensure compliance with business SLAs and long-term technical alignment.
• Act as Technical Single Point of Contact (SPOC) for the domain, providing expertise across applications and infrastructure landscapes.
• Support major incidents, planned releases, and urgent patching needs in partnership with operations and supplier teams.
• Support the Domain Lead in evaluating supplier estimates, validating technical scope and ensuring alignment with agreed estimation models.
• Collaborate closely with delivery partners, product vendors, internal teams, and senior stakeholders to align technical roadmaps and influence product evolution.
• Coordinate with Programme and Project teams, Architecture groups, Operations, Testing, Technology partners and Supply Chain to deliver high-quality technical outcomes.

Who you are

• 12–15 years of experience as a Siebel or OSM Technical Architect within telecom or related industries.
• Strong awareness of telecom architecture, telecom processes and end‑to‑end OSS/BSS flows.
• Understanding of TM Forum (TMF) frameworks.
• Excellent capability in MS Excel, Power BI, MS Teams and strong presentation skills.
• Strong communication, stakeholder engagement and problem‑solving abilities.
• Familiarity with the SAFe framework, Agile methodologies and broad ADM concepts.
• Proven experience in producing system roadmaps, governing technical designs, and leading architectural initiatives.
• Demonstrated ability to challenge constructively, think logically and deliver solutions collaboratively.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead architectural strategy for critical OSS/BSS platforms within a global organisation.
• Exposure to large‑scale digital transformation initiatives and cutting‑edge Telco technology stacks.
• Collaboration with senior leaders, global technology teams, and strategic partners such as Accenture.
• A workplace that embraces VOIS EVP pillars — making an impact, belonging, growth, and transforming the future.
• A culture that values innovation, continuous learning, and diverse perspectives.

What skills you will learn

Advanced architectural governance and large‑scale system roadmap development.Cross‑domain Telco integration expertise across OSS/BSS journeys.Enhanced stakeholder management and negotiation techniques.Agile and SAFe‑aligned architectural leadership.Capability to influence product roadmaps, vendor solutions, and enterprise‑wide technology strategy.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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