Lead business-critical billing operations as an OracleBRM Technical Architect for VOIS in Pune. This full-time, office-based role offers the opportunity to ensure the stability, availability, and performance of the Oracle BRM ecosystem in a dynamic 24x7 environment.
Requirements
Strong hands-on experience with Oracle BRM and telecom billing operations.
Proficiency in Oracle Database, SQL/PL-SQL, Linux/Unix, and Dynatrace observability.
Experience with end-to-end telecom integrations (Siebel, FMW/AIA, OSM).
Knowledge of automation using Shell/Bash, Perl/Python, and SQL/PL-SQL.
No specific degree or minimum years of experience explicitly stated in the posting.
Skills & Responsibilities
Oracle BRM Administration: Own the stability, availability, and performance of the Oracle BRM platform, administering Connection Manager and Data Manager.
Billing Operations & Revenue Assurance: Manage rating, billing, invoicing, collections, and payments while investigating discrepancies to prevent revenue leakage.
Dynatrace Observability: Establish and use Dynatrace as the primary observability platform, correlating telemetry with pinlogs and database metrics.
Incident Management & Automation: Lead P1/P2 technical recovery for critical billing incidents and build automation scripts using Shell, Perl, Python, and SQL.
Potential transition routes: People from Oracle BRM Engineer, Telecom Billing Analyst, or Database Administrator roles may bring relevant technical skills, alongside meeting the core Oracle BRM and billing operations requirements.
Job description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Oracle Billing and Revenue Management (BRM) professional to provide senior technical and operational leadership across business-critical billing operations.
You will be responsible for the stability, availability and performance of the Oracle BRM ecosystem, covering rating, billing, invoicing, payments, collections and associated revenue-critical processes.
The role combines deep Oracle BRM expertise with billing assurance, Dynatrace-led observability, Oracle Database performance management, telecom system integration, incident and problem management, automation, service transition and continual service improvement
What you’ll do
Own the stability, availability and performance of the Oracle BRM platform in a 24x7 production environment.Administer and troubleshoot Oracle BRM Connection Manager (CM), Data Manager (DM) and associated BRM processes.
Monitor rating, billing, invoicing, collections, payments, General Ledger (GL) and scheduled activities.Manage BRM configuration, including pin.conf, configuration objects and multi-schema environments.
Troubleshoot opcode, PCM and process-level failures.Govern pre-bill checks, bill-run execution and post-bill validation.Investigate failed transactions, billing exceptions and discrepancies that could create revenue leakage.
Perform reconciliation across CRM, middleware, BRM and downstream platforms.Support custom C/C++ or Java opcode integrations and troubleshooting.Support Oracle BRM patchsets, interim patches and associated database or schema changes.
Establish and use Dynatrace as the primary observability platform across the BRM estate.Manage Dynatrace OneAgent across Linux/VM infrastructure and configure monitoring for CM, DM, rating, billing and related processes.Correlate Dynatrace telemetry with BRM pinlogs, application logs, billing and batch results, Oracle AWR/ASH data, SQL execution plans, database waits and locking information.
Build and maintain operational dashboards covering BRM availability, host health, critical processes, resource utilisation and dependent services.Use OpenTelemetry or compatible custom metrics and log collection where additional operational or business-level telemetry is required.Troubleshoot SQL/PL-SQL and analyse long-running SQL, locking, database waits and performance issues.Work with DBA teams on indexing, partitioning and database performance optimisation.
Diagnose end-to-end telecom integration issues across Siebel → FMW/AIA → BRM and OSM → BRM.
Lead P1/P2 technical recovery for critical billing incidents, coordinating cross-domain troubleshooting, root cause analysis and corrective or preventive actions.Build automation using Shell/Bash, Perl/Python and SQL/PL-SQL for sanity checks, process monitoring, batch validation, reconciliation and recurring operational activities.
Lead technical knowledge transfer, shadow/reverse-shadow activities, transition readiness and early-life support.Mentor L2/L3 engineers and collaborate with Billing, Revenue Assurance, CRM, Middleware, Database and Infrastructure teams.
Who you are
You bring strong hands-on experience with Oracle BRM and telecom billing operations, together with the ability to troubleshoot complex production issues across applications, databases and integrated systems.
Core skills:
Oracle Billing and Revenue Management (BRM),Connection Manager and Data Manager
Rating and billing,Invoicing, collections and payments,Billing utilities,Opcode troubleshooting,pin.conf
Revenue Assurance,ITIL/SRE practices,C/C++ or Java-based BRM integrations,Perl/Python scripting
You are comfortable leading complex production troubleshooting, working across technical domains and using evidence from application, infrastructure and database telemetry to identify root causes and improve service reliability.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
This role offers the opportunity to:
Work with a business-critical Oracle BRM and telecom billing environment.Develop experience across end-to-end billing operations, revenue assurance and integrated telecom platforms.
Work across Oracle BRM, Dynatrace, Oracle Database, Linux/Unix and automation technologies.Contribute directly to platform reliability, billing accuracy, proactive monitoring and operational efficiency.
Collaborate across Billing, Revenue Assurance, CRM, Middleware, Database and Infrastructure teams.Take ownership of complex incidents, service improvements, automation and technical transition activities.
Mentor technical teams and contribute to continuous improvement across BRM operations.
What skills you will learn
The role provides opportunities to deepen and broaden expertise in:
Oracle BRM platform engineering and advanced production troubleshooting.
End-to-end telecom billing and revenue assurance.Dynatrace-led application and infrastructure observability.
OpenTelemetry and custom operational telemetry.Oracle Database performance analysis using AWR/ASH and SQL execution plans.
Automation using Shell/Bash, Perl/Python and SQL/PL-SQL.SRE practices, proactive monitoring and operational resilience.
Cross-platform troubleshooting across Siebel, FMW/AIA, OSM and BRM.Major incident recovery, root cause analysis and continual service improvement.
Technical transition, knowledge transfer and operational readiness.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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