Operations Manager

Location: Glasgow + Customer Site/Office – 3 Days per week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

At Vodafone, we're looking for a passionate and driven individual to join us as a Operations Manager, dedicated to the Scottish Power Energy Networks (SPEN) account. If you enjoy motivating people, managing complex projects, as well as driving transformational change, this could be the role for you.


As an Operations Manager, you'll be at the heart of our operations, ensuring that our team is efficiently managed and right-sized to meet our dynamic needs. You'll oversee complex deliveries, making sure they align with customer SLAs and exceed expectations. Your understanding of team processes will be crucial as you drive your team to achieve personal, team, and regional targets.


You'll also play a key role in maintaining your team's readiness for QMS and BSI audits, ensuring everyone adheres to Vodafone’s Health and Safety policy. Your input into transformational activities will support changes that drive our success. With a strong bias for action, you'll deliver results on time, within budget, and to the highest quality standards. Plus, you'll ensure your team is equipped with the skills needed to meet current and future demands through comprehensive training programs.



Who you are

• Comprehensive knowledge within their primary technology field.
• Ability to motivate people within demanding and challenging environments
• Ability to sustain performance under pressure and prioritise key deliverables
• Ability to adapt to different business drivers and lead a team through complex change. Includes working as part of, and to manage, cross-functional ‘virtual’ teams.
• Excellent communication skills (written and verbal) and diplomatically assertive.
• ITIL Foundation level [desirable]
• Experience of complex delivery
• Confident articulate manner

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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