VodafoneThree Manager - Programme Support Office - Major Programmes

Job Description

Location: Newbury + *Hybrid working

Working Hours: Full time 37.5 hours per week – Mon – Fri

Salary: Excellent basic salary plus bonus and Vodafone benefits

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role involves strategic end-to-end enterprise wide leadership and governance, where you will define and implement PSO strategy, processes, and capability frameworks aligned with enterprise delivery standards. You will actively support programme boards, manage escalations, and ensure compliance with delivery methodologies and controls. Additionally, you will oversee operational coordination and delivery support, ensuring effective document control, knowledge sharing, and tool support across delivery teams.

To excel in this role, you should have expertise in programme governance, audit, reporting, and delivery support across complex transformation environments. You will be responsible for monitoring programme KPIs, conducting delivery health checks, and leading continuous improvement initiatives. Key performance indicators include achieving a 95% adherence to delivery methodology and governance standards, completing programme audits and QA reviews for all active programmes, and maintaining an average stakeholder satisfaction rating of 85% or higher

Strategic Leadership & Governance

• Define and implement PSO strategy, processes, and capability frameworks aligned with enterprise delivery standards.

• Actively support programme boards, manage escalations, and ensure compliance with delivery methodologies and controls.

• Lead programme audits and QA reviews to assess delivery health, identify gaps, and ensure adherence to standards.

• Operational Coordination & Delivery Support

• Oversee meeting coordination, action tracking, change control, and stakeholder liaison across programmes.

• Ensure effective document control, knowledge sharing, and tool support across delivery teams.

• Develop and maintain programme dashboards and reporting frameworks to support decision-making and transparency.

Resource & Stakeholder Management

• Allocate PSO resources across programmes, manage team capacity, and coordinate with external suppliers and partners.

• Build and maintain relationships with senior stakeholders, facilitating cross-programme dependencies and communications.

Performance & Continuous Improvement

• Monitor programme KPIs, conduct delivery health checks, and lead continuous improvement initiatives.

• Team Leadership & Capability Development

• Lead, coach, and develop PSO coordinators, building organisational delivery capability and succession planning.

Who you are

• Degree qualification or equivalent professional experience

• MSP, PRINCE2 Practitioner, or equivalent programme management certification

• 7+ years programme/project management experience with 3+ years in leadership roles

• Strong stakeholder management and communication skills

• Extensive experience with delivery governance frameworks and risk management

• Experience om supply chain & Management of external third parties

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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