Global Account Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Detail

Position Title: Global Account Manager
Location: France, Remote
Company: Vodafone Enterprise France SAS

Role Purpose

To manage global customer relationship for a strategic US headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings.

Key Accountabilities and Decision Ownership

Impact on the business

• Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone
• Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Responsible for developing and implementing account strategy to ensure delivery
• Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business
• Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment
• Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers

Customers, supplier, and third parties

• Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level
• Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers
• Formulates strategies to market for nominated VBI accounts in conjunction with the Propositions and industry segments area
• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Inputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)

Leadership and teamwork

• Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts
• Ensures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
• Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
• Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met.
• In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends.
  Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility).

Innovation and change

• Acts as Voice of the Customer within VBI to ensure that customers views and needs influence our marketing mix including product / proposition
• Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues

Core competencies, knowledge and experience

• Ability to understand a customer’s business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers’ business challenges
• Product knowledge & solution mindset.
• Experience selling across multi towers.
• Must have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecasting
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accounts.
• Track record of global accounts/ enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors).
• Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones

Key Qualifications

Essential

• 3 yrs+ successful global accounts/enterprise solution selling
• 8 yrs+ sales experience
• University Degree or equivalent sales experience
• Demonstrated ability to influence at C-Level
• Ability to lead and manage an international and distributed team
• International business appreciation and expertise – lived and worked abroad or worked in a global account management role for large amount of time
• Fluent English

Desired

• Ability to think strategically and drive sales transformation programs
• Deep work experience in Telecommunications / IT Industry
• MBA desirable
• Excellent communicator (written and verbal)

Compensation Range

For sales roles, salaries are expressed as Total Target Compensation (TTC = base salary + commission). This role's base salary range is EUR68k - EUR101k / yr. Our recruiter will share additional details with you regarding the calculation of commission in regards to TTC.

The pay will be based on various factors, such as the candidate’s qualifications, relevant experience, knowledge, skills and abilities.

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Equal Opportunity Employer

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We are an equal opportunity employer and value diversity at our company. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, nationality, indigenous status, medical condition, social origin, cultural background, social or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Together we can.