National Account Manager

Role Profile

Job Title: Senior Account Manager – Vodafone Global Account
Location: China (Shanghai/Beijing)
Business Unit: Vodafone Business International (VBI)

Overview

Role Overview:
As a Regional Account Manager at Vodafone Business International, you will be responsible for managing and expanding our strategic relationship with a key global customer across the APAC and Middle East regions. This role focuses on driving account growth through cross-selling and up-selling innovative Vodafone Business solutions, ensuring alignment with the client’s evolving business needs and strategic direction.

The role targets a portfolio of international and multinational companies with headquarters outside of APAC & ME but with significant operations and decision-making influence within the region. These customers are designated as Vodafone Business International (VBI) accounts and are strategically important to our global enterprise growth.

What you’ll do

Key Responsibilities:
• Serve as the primary regional point of contact for the Vodafone global account across APAC and ME, fostering strong executive relationships and long-term strategic engagement.
• Develop and execute a comprehensive regional account strategy aligned with global objectives, focusing on revenue growth, customer satisfaction, and long-term value.
• Identify and capitalize on cross-sell and up-sell opportunities, leveraging Vodafone’s global capabilities and suite of enterprise services including connectivity, IoT, cloud, security, and unified communications.
• Adopt a consultative, solution-selling approach, working closely with client stakeholders to understand business needs, IT environments, and transformation goals.
• Drive the full sales lifecycle, including prospecting, C-level engagement, proposal development, negotiation, and closing.
• Collaborate with global account teams, product specialists, solution architects, and delivery teams to build and execute fit-for-purpose solutions that deliver tangible business outcomes.
• Maintain accurate forecasting, pipeline management, and reporting through CRM tools.
• Act as the voice of the customer within Vodafone, ensuring that internal stakeholders are aligned with client expectations and delivery commitments.

Who you are

Required Experience & Skills:
• Minimum 5 years of experience in B2B sales, account management, or enterprise business development, ideally within the telecoms, ICT, or technology sectors.
• Proven track record of managing large, complex, multinational clients, preferably within a matrixed organization.
• Strong experience in consultative and solution selling to senior executive (C-level) stakeholders.
• Demonstrated success in driving revenue growth through cross-sell and up-sell strategies in an enterprise environment.
• Excellent interpersonal, communication, and stakeholder management skills across diverse cultural and organizational contexts.
• Strong business acumen with the ability to build strategic account plans and navigate complex sales cycles.
• Ability to lead and coordinate virtual teams across multiple functions and geographies.

Preferred Qualifications:
• Experience working with or within global accounts, especially within the telecoms or enterprise IT industry.
• Strong understanding of APAC and Middle East regional business environments, including customer engagement models and regulatory landscapes.
• Familiarity with Vodafone's global offerings or similar enterprise solutions is a strong advantage.
• Solid knowledge of Unified Communications technologies, including VoIP/IP telephony, Microsoft Exchange and Teams-based collaboration platforms.
• Working knowledge of Global SIP (GSIP) services, managed services, and hosting solutions.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.