Mobile Business Manager

Job Description

What you’ll do

With us, you can shape the future of public sector connectivity.

• Join Vodafone as a Public Sector Business Manager and become the trusted partner for strategic public sector clients.
• You’ll take ownership of key relationships, ensuring operational excellence and delivering solutions that make a real impact.
• Acting as the primary liaison between clients and internal teams, you’ll champion the customer experience, resolving challenges, driving improvements, and aligning services with client objectives.
• From leading business reviews and improvement plans to collaborating on innovative projects and compliance initiatives, you’ll play a pivotal role in creating a seamless, customer-first journey.
• Your work will influence everything from service delivery and process optimisation to strategic input on tenders and partner engagement, helping us build a more connected, inclusive, and sustainable world.

Essence of Role – Key Accountabilities:

Client Relationship Management

• Develop and nurture strong relationships with assigned client accounts, gaining a deep understanding of their business objectives, and identifying opportunities for growth.
• Act as the primary point of contact for urgent issues and escalations, ensuring swift resolution and client satisfaction.

Operational & Commercial Governance

• Lead weekly check-in calls covering business/commercial activity and operational performance.
• Facilitate monthly Business Reviews to analyse performance metrics and identify improvement areas.
• Coordinate Annual Business Meetings, including agenda preparation, communications, and stakeholder engagement.

Customer Satisfaction & Improvement Planning

• Drive monthly client-led satisfaction assessments across all service areas.
• Develop and align improvement plans for any areas identified as unsatisfactory.

Cross-Functional Collaboration

• Work closely with IT development teams to ensure customer-facing portals meet operational and usability standards.
• Lead internal discussions focused on process improvement and service delivery enhancements.
• Participate in billing-related calls to understand backend operations and post-order fulfilment processes.

Strategic & Project Support

• Provide strategic input during tender processes, particularly around fulfilment and technical support operations.
• Support project-related activities across assigned accounts, ensuring timely execution and stakeholder alignment.

Compliance & Provisioning

• Audit client accounts to ensure correct provisioning and access permissions.
• Collaborate with internal departments to ensure compliance and operational efficiency.

Inventory & Partner Engagement

• Monitor and forecast device stock levels to meet client order requirements.
• Liaise with Vodafone Partners to ensure bespoke device provisioning and configuration requirements are met.
• Act as a point of contact for Partners requiring Vodafone technical or commercial support.

Experience that matters:

3+ years in customer-facing roles within Mobile Telecoms.

Strong understanding of Sales, Order Fulfilment, Delivery, Support, and Billing functions.

Previous experience in Partner Management or as a Team Lead.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioner

• We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.

• We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

• When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.

• It starts here. It starts with you.