Mobile Technical Specialist

Job Description

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

Role Purpose:

The Mobile Technical Specialist is responsible for on-site customer support with their Mobile estate including but not limited to the below accountabilities.

Essence of Role – Key Accountabilities:

Work with customers to develop and execute a comprehensive mobile strategy that aligns with their goals and objectives.
Identify key areas where mobile technology can improve operational efficiency and patient care.
Collaborate with stakeholders to ensure the mobile strategy supports the overall mission of the customer.
Work closely with key stakeholders across the organisation to understand their technical support needs and challenges and providing feedback to the customer, Vodafone’s Solution Architect and the Vodafone Account Director.
Prioritise tasks and adjust workloads based on changing requirements and business priorities.
Facilitate communication and coordination between different teams to ensure seamless technical support services.
Implement the detailed product plan for mobile applications and services developed with the customer and Vodafone.
Monitor project timelines and milestones to ensure on-time delivery of features and improvements.
Coordinate with developers, testers, and other stakeholders to address any issues and ensure smooth implementation of updates.
Works closely with the Vodafone Managed Mobility Team and staging team to identify and resolve issues.
Create and implement policies and procedures that govern the use and management of mobile devices and applications.
Review the policies and configuration of the mobile routers using Vodafone Data Control and apply any changes required by the customer
Define security protocols and data protection measures to safeguard sensitive information.
Regularly review and update policies to adapt to changing technologies and regulatory requirements.
Stay informed about relevant regulations and standards governing mobile technology in the healthcare industry. Including NFR B7 and the upcoming NIST regulations for providers of essential services.

We Are Looking For You, If You Have:

Over 3 years Mobility experience in a telecommunications or commercial industry.
Experience of managing teams & working cross-functionally.
Understanding of mobile and associated products/services.
Excellent communications and presentation skills.
Ability to understand issues at both operational and strategic levels and to influence stakeholders to action.
Understanding of Vodafone structure and governance.
Advanced excel and data mining skills.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

• Some of the benefits that you will receive along the way are:
• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.

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