Marketplace Service Management Specialist (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail-oriented and collaborative individual to support Marketplace and Service Management operations by ensuring accurate resourcing, financial alignment, governance, and data integrity. This role plays a key part in coordinating stakeholders, maintaining operational and workforce trackers, supporting commercial and financial processes, and delivering insightful reporting to enable informed decision-making across VOIS Service Management.

What you’ll do

• Coordinate monthly stakeholder engagements, acting as a clear communication bridge between internal teams and business partners.
• Support Marketplace operations end-to-end, including quantity uploads, service and partner onboarding, catalogue updates, and change requests.
• Maintain and govern headcount, VOIS, baseline, transition, and recruitment trackers with a strong focus on data accuracy.
• Review work orders to ensure alignment with agreed scope, pricing, and commercial cover prior to service commencement.
• Support forecasting, KPI tracking, reporting, and budget execution activities in collaboration with Finance and Service Delivery teams.
• Produce dashboards, ad-hoc analysis, and insights for senior stakeholders to support operational and strategic decisions.
• Track actions from project and operational meetings and support continuous improvement initiatives across Marketplace and Service Management.

Who you are

• An individual with strong stakeholder engagement skills and the ability to build trusted working relationships across functions.
• Confident in analysing data, identifying trends, and translating insights into practical recommendations.
• Highly organised, with strong time management and attention to detail, particularly when working with operational and financial data.
• Comfortable working in fast-paced, cross-functional environments with a proactive and learning-oriented mindset.
• Experienced with collaborative and reporting tools such as MS Excel, Power BI, Teams, SharePoint, and similar platforms.
• Fluent in English, with clear written and verbal communication skills.
• Familiar with service management, operational, commercial, or technology-driven environments.
• ITIL Foundation knowledge or online marketplace exposure is beneficial but not essential.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Exposure to global stakeholders across VOIS and Vodafone markets.
• Opportunities to contribute to strategic Marketplace and Service Management initiatives.
• A collaborative environment that values continuous improvement, learning, and data-driven decision-making.
• Hands-on experience in commercial, financial, and operational governance within a global organisation.

What skills you will learn

• Advanced service and marketplace operations governance.
• Commercial and financial reporting, forecasting, and KPI management.
• Stakeholder management and cross-functional collaboration in a matrix organisation.
• Data analysis, dashboarding, and insight generation to support senior leadership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2