ORDER WORKFLOW MANAGEMENT SPECIALIST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Order Workflow Management Specialist to deliver end-to-end fixed line product orders across global markets, ensuring customer requirements are met with accuracy, efficiency and quality. This role sits within Global Customer Connect and focuses on order execution, stakeholder coordination, escalation management and continuous improvement of order delivery processes.

What you’ll do

• Take accountability for end-to-end delivery of fixed line product orders across global countries
• Provide accurate and timely updates in GCC tools to support reporting and performance visibility for stakeholders
• Build and maintain strong working relationships with internal teams and external stakeholders to enable effective collaboration across Tribes
• Own critical escalations, coordinate resolution activities and lead post-escalation reviews with stakeholders
• Ensure adherence to systems, GCC processes and methodologies to consistently meet defined KPIs
• Identify opportunities for process improvement and ensure corrective actions are implemented on time
• Analyse internal and third-party order management processes to optimise delivery performance
• Ensure all systems are updated accurately to enable timely billing initiation
• Apply technical knowledge to support service activation, including coordination with third-party and Vodafone engineers, troubleshooting, router installations and circuit testing prior to customer handover

Who you are

• You bring at least 4+ years’ experience supporting large corporate customers within service delivery environments
• You have prior experience in order management, project management or supplier management roles
• You demonstrate strong expertise in order management processes, escalation handling and task management
• You are experienced in working with third-party carriers and suppliers
• You have hands-on experience using CRM tools and are comfortable working with MS Excel and MS PowerPoint
• You possess solid technical knowledge of LAN, WAN, Ethernet and IP networking
• You have exposure to managed services, cloud or hosting, data and connectivity, or switching and routing technologies
• You apply ITIL principles and vendor management practices effectively
• You are organised, proactive and able to prioritise multiple tasks while maintaining attention to detail
• You communicate clearly and professionally with customers, stakeholders and cross-functional teams

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to global fixed line delivery operations within a large-scale telecom environment
• Opportunities to work closely with international stakeholders and third-party partners
• A hybrid working approach aligned with VOIS smart working principles
• A collaborative environment focused on customer experience, operational excellence and continuous improvement

What skills you will learn

• Advanced end-to-end order workflow and service delivery optimisation techniques
• Deeper understanding of global telecom delivery models and escalation frameworks
• Enhanced stakeholder, vendor and customer management capabilities
• Practical application of Lean, Six Sigma and continuous improvement methodologies

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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• LinkedIn: https://www.linkedin.com/company/vois/
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