Manager -Transmission Optical Networks Specialist -Pune VOIS

Job Description

Who we are:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role:

We are seeking a Transmission Optical Networks Specialist to maintain high availability of transmission Optical Networks and platforms within Vodafone Global Network along with Enterprise customer services globally.

What you will do:

• Ensure availability of network and platform 24x7.
• Obtain 95% of incident resolution, minimising MTTR.
• Support provide and build activity.
• Manage and assist change activity with zero incidents due to change.
• Provide infrastructure maintenance to support customer and platform requirements.
• On-board new networks and systems.
• Act as SME during major incidents.
• Manage multiple projects in an intense environment.
• Prepare detailed performance and benefit analysis.
• Improve team performance and simplify complex processes.
• Provide real-time operational support for complex multi-technology solutions.
• Adopt a customer-focused approach to meet desired customer experience.

Who you are:

• Full SC / BC Security Clearance where required.
• Strong communication skills, both written and verbal.
• Ability to remain calm when working to demanding timescales and deadlines.
• Confident communicator able to operate at all levels with customer representatives, suppliers, and Vodafone colleagues.
• Proactively identify self-development needs.
• Strong understanding of all network disciplines.
• Knowledge sharing among team members.
• Follow the use of common processes.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you:

• Opportunity to work in a dynamic and diverse environment.
• Exposure to cutting-edge network technologies.
• Professional growth and development opportunities.
• Collaborative and supportive team culture.
• Competitive compensation and benefits package.

What skills you will learn:

• Advanced network technology skills including PDH, SDH, DWDM, SONET, and Ethernet Technology.
• Proficiency with equipment such as Ciena Wave Server AI, RLA, CD, CI, 6200, 4200, 5410, 5430, Ex.Nortel 6500, CPL, Huawei OSN 6800/7500/8800, M Series Nodes, and Infineta DTN XTC-10.
• Expertise in OSS tools like CRAMER, MORI, and monitoring tools like EMS/NMS/SMIT.
• Experience with ticketing tools such as Remedy.

VOIS Equal Opportunity Employer Commitment:

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us:

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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