Manager_2nd Line Transmission specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced Transmission Network Operations Specialist to provide second-line operational support for access transmission networks in a multi-vendor environment supporting both Mobile (UK) and Enterprise (Ireland) networks. This role is responsible for advanced troubleshooting, incident and change management, software and hardware lifecycle activities, vendor management, network optimisation, and implementation of network enhancements. The successful candidate will play a key role in maintaining service availability, improving network performance, driving continuous improvement initiatives, and supporting the evolution of transmission networks across a broad range of transport technologies.

What you’ll do

• Perform second-line operational support for access transmission networks in a multi-vendor environment.
• Manage incidents, faults, service restoration, and change activities in accordance with agreed service levels.
• Troubleshoot and resolve complex network issues across IP, optical, microwave, and transport networks.
• Work with technologies including BGP, ISIS, MPLS, OSPF, SDH, DWDM, OTN, Carrier Ethernet, PDH and Microwave.
• Support and manage network equipment from multiple vendors including Cisco, Nokia, Huawei, Ericsson, SIAE, ADVA, Alcatel, Marconi, Tellabs and other transmission platforms.
• Execute software upgrades, hardware replacements, configuration activities, backup restoration and network element onboarding.
• Conduct laboratory testing and validation of software releases before deployment into the production environment.
• Develop and maintain technical methods of procedure (MOPs), operational documentation, and knowledge-sharing materials.
• Support first-line operations teams through technical guidance, training and operational readiness activities.
• Coordinate with planning, deployment, provisioning and field engineering teams for new site integrations, capacity upgrades and network resiliency projects.
• Drive legacy network decommissioning and network modernisation initiatives, including IP transformation programmes.
• Perform network health checks, trend analysis, performance monitoring and proactive maintenance activities.
• Analyse alarms, logs and performance reports to identify issues and implement preventative and corrective actions.
• Produce detailed root cause analyses for major service incidents and network outages.
• Manage technical escalations with equipment vendors and coordinate issue resolution, bug fixes and corrective actions.
• Participate in business continuity and disaster recovery activities to support network resilience and service restoration.

Who you are

• Bachelor's degree in Electronics, Telecommunications, Information Technology, or a related discipline.
• 8+ years of experience in transmission network operations within a telecommunications environment.
• Strong understanding of mobile network architecture including GSM, UMTS, LTE and 5G networks.
• Extensive knowledge of transmission technologies including PDH, SDH, Carrier Ethernet, DWDM, OTN and Microwave.
• Strong experience with routing and switching technologies and protocols including BGP, ISIS, MPLS and OSPF.
• Good understanding of transport, signalling and security gateway environments.
• Experience working with multi-vendor transmission and transport network platforms.
• Proven ability to perform advanced troubleshooting and fault diagnosis across complex network environments.
• Experience creating and maintaining technical documentation, operational procedures and implementation plans.
• Strong analytical and problem-solving skills with a proactive approach to network optimisation.
• Effective communication and stakeholder management skills with the ability to collaborate across operational, engineering and vendor teams.
• Ability to work effectively in a dynamic operational environment while maintaining service quality and reliability.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on large-scale international mobile and enterprise network environments.
• Exposure to a broad range of advanced transport, optical, microwave and IP technologies.
• Involvement in network transformation, modernisation and IP migration programmes.
• Opportunities to collaborate with global network engineering, planning and deployment teams.
• Hands-on experience with vendor engagements, technical escalations and strategic network initiatives.
• A collaborative environment focused on innovation, operational excellence and continuous improvement.

What skills you will learn

• Advanced transmission network troubleshooting and service restoration techniques.
• End-to-end management of optical, microwave and IP transport technologies.
• Software validation, testing and deployment methodologies.
• Vendor management and technical escalation handling.
• Business continuity and disaster recovery execution within telecom networks.
• Network performance analytics, trend analysis and proactive maintenance strategies.
• Network transformation and modernisation programme delivery.
• Cross-functional stakeholder collaboration and operational leadership capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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