M-Pesa Relationship Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:

The Relationship Manager for Corporate Sales is responsible for accelerating client acquisition within the corporate sector, fostering client relationships, and driving transaction growth on existing use cases while innovating new solutions. This role involves identifying and capitalizing on new business opportunities, maximizing upselling and cross-selling potential, and ensuring overall client satisfaction

Key Accountabilities:

• Acquire corporate clients and identify new business opportunities;
• Maximize upselling and cross-selling opportunities within the existing client base;
• Collaborate with the team to set and agree on targets, aligning sales strategy with business objectives;
• Analyze market trends and articulate opportunities and threats to ensure target achievement;
• Manage the support team to ensure timely client responses according to service level agreements;
• Drive client satisfaction index for the corporate portfolioDevelop and monitor key performance indicators (KPIs), tracking product performance, user engagement, and revenue growth;
• Drive partnerships and collaborations with fintech companies, banks, and other stakeholders to expand the M-Pesa ecosystem and offerings;
• Ensure compliance with regulatory requirements and industry best practices in all product developments.

What we are looking in you:

• stakeholder engagement and management skills;
• Previous experience in a sales environment, preferably within corporate sales;
• Proficient in business process management and efficiency improvement;
• Innovative thinker capable of driving growth in a competitive market;
• Strong reporting and analytical skills;
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners;
• Passion for innovation, technology, and improving financial inclusion for underserved communities;
• Academic qualifications in Sales & Marketing, Management, or related fields;
• Understanding of API and monetization concepts is an advantage.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.