LCM Customer CPE Engineer - VOIS-Bangalore

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a customer-focused LCM Customer CPE Engineer to support the delivery of lifecycle management mitigation actions across the UK customer CPE estate. This role sits within Enterprise Connectivity Services and focuses on ensuring vulnerabilities, end-of-life risks, and configuration standards are addressed across WAN and LAN environments. The individual will work in a highly collaborative, fast-changing environment that requires flexibility, strong planning, and effective coordination across technical and operational teams

What you will do

• Deliver in-scope lifecycle management mitigation activities across customer NTE/CPE estates.
• Perform IOS patching, configuration management, vulnerability remediation, and end-of-life management activities on WAN and LAN devices.
• Support the development, maintenance, and continuous improvement of Methods of Procedure (MOPs), providing feedback to technical authorities.
• Contribute to service reliability, service quality, and overall technical delivery performance in line with customer and business objectives.
• Participate in LWI activities and process reviews, identifying opportunities for continuous improvement and automation.
• Proactively prioritise and manage workload, driving tasks through to completion.
• Maintain up-to-date knowledge of current technologies, products, processes, and operational practices.
• Document troubleshooting activities clearly and accurately, ensuring issues and resolutions are captured to a detailed standard.
• Collaborate effectively within cross-functional virtual teams, including participation in shift working where required.

Who you are

• An individual with experience in IOS patching, remote device upgrades, configuration management, vulnerability management, and end-of-life activities across customer CPE/NTE environments.
• Confident working with IP networking technologies, ideally within Cisco, Juniper, and ADVA environments.
• A logical and structured problem-solver, able to absorb information quickly and extract key details through effective questioning.
• Customer-focused, with the ability to understand critical success factors for delivery and service outcomes.
• An effective communicator, comfortable producing clear written documentation and engaging verbally with a range of stakeholders.
• Organised and proactive, with strong task planning skills and confidence using MS Office tools.
• Qualified to an industry-recognised associate-level certification, with a sound understanding of data network topologies and principles.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What’s in it for you

Based on the information provided, there is no sufficient detail to add specific benefits beyond exposure to enterprise-scale customer networks, cross-functional collaboration, and contribution to service reliability and quality within a global organisation

What skills you will learn

Based on the information provided, the role is expected to support further development in lifecycle management practices, vulnerability mitigation, multi-vendor CPE environments, structured troubleshooting, and process improvement within enterprise connectivity services

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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