Major Account Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Focusing on new business and developing existing customer accounts for higher penetration through customer account management;
• Focusses on performing business dealings, negotiations and signing up contracts and identifyingopportunities and strategies to win business from the customers;
• Reports to Sales Manager;
• Executes the timely delivery of sales activities, in line with sales targets, around customer acquisitions,customer retentions and customer care within assigned sales segment;
• Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone sales strategy;
• Plans and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio
• May guide team in understanding the customer industry;
• Builds and maintains strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
• Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
• Works effectively with colleagues to influence customers decisions through specific sales skills and product and industry knowledge;
• Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts;
• Influences customer decisions through specific sales skills and product and industry knowledge;
• Cooperates with internal teams (e.g. Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements;
• May provide informal guidance to junior staff.

Who you are

• Bachelor's degree;
• Experience in telco sector;
• Experience in selling technical solutions and solid knowledge of the IT sector;
• High customer orientation;
• Planning and organising;
• Team and collaborative working;
• Effective relationships and networking;
• Effective communication and negotiation skills;
• Results focused;
• Thinking and acting strategically;
• Long life learning awareness;
• Driver’s license;
• English/Portuguese Language proficiency.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.