Operations Technician 1st Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a detail‑oriented specialist to support the live information systems used by telecommunications operators. In this role, the individual will work across RAN, Core, Transport, Transmission, and Access technologies to help ensure network stability, service continuity, and compliance with operational standards. The position involves close collaboration with internal teams, suppliers, and technical experts while contributing to incident handling, data analysis, and the maintenance of network services.

What you will do

• Provide first-line technical services for live information systems used by Vodafone OpCos and joint ventures.
• Perform analytical activities and apply relevant technology knowledge to maintain network performance.
• Identify, document, and escalate software or hardware deficiencies within defined systems.
• Record network incidents clearly and accurately in dedicated tools.
• Maintain effective communication with suppliers and internal VOIS teams.
• Support the maintenance of network solutions following established procedures and operator requirements.
• Detect defects across telecom networks and escalate them to higher support levels when needed.
• Investigate and correlate technical issues raised by Customer Operations or Service Desk teams and direct them to advanced technical levels.
• Develop competencies in dedicated software tools relevant to telecom operations.

Who you are

• Able to understand technical concepts and interpret data effectively.
• Familiar with architectures and protocols across RAN, Access, Core, Transmission, and fixed/mobile networks.
• Skilled in working with virtual teams and collaborating with stakeholders across multiple countries.
• Confident communicator in both English and Romanian.
• Advantageous: knowledge of equipment technology, information systems, and operating systems used in RAN, Access, Core, and Transport domains.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Enhanced analytical and incident‑management techniques.
• Deepened understanding of multi‑domain telecom architectures.
• Proficiency with specialised network monitoring and troubleshooting tools.
• Strengthened cross‑functional collaboration and communication skills.
• Continuous improvement practices within a structured operational framework.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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