IT Support Engineer (m/f/d) for Vantage Towers Hungary

Job Description

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution:

• You identify opportunities for Automation, putting appropriate monitoring and alerting capabilities in place for proactive systems management

• You drive reduction in incidents, problems, trouble tickets, and service requests

• You manage and support critical IT systems (CRM, ERP, Web Portals, Billing, ESBs, APIs, Order Management)

• You provide day-to-day Level 2 support, including incident and service request management, problem resolution, and configuration changes

• You perform system health checks and housekeeping activities, triage tickets, and identify bug fixes

• You contribute to capacity planning, and technical roadmap

• You lead and understand end-to-end business processes and key integration points

• You identify and implement process improvements to enhance efficiency and reduce costs.

What makes you stand out:

• Minimum 7 years of technical experience in IT/Telecom operations support with strong troubleshooting and problem-solving abilities
• Proven experience in Production Support/Application Support environments within IT Telco Operations, with knowledge of ITIL Service Management
• Excellent written and verbal communication skills in English and Hungarian
• Strong technical background system administration, and cloud platforms (e.g., AWS, GCP)
• Hands-on experience with Unix/Windows, SQL, and relational databases
• Experience in troubleshooting various application logs
• Familiarity with scripting (Unix shell) and basic SQL queries

What we offer:

• A diverse, multicultural setup based on our values – accountability, respect, teamwork, and trust – and the unique opportunity to shape the organisation
• An attractive salary package depending on your professional experience and qualification
• Cafeteria: Gr. HUF 450,000/year
  • Széchenyi Pihenőkártya (OTP, MKB)
  • Health Care Fund (OTP, MKB, Medicina, Dimenzió, Patika)
  • Voluntary Pension Fund (OTP, MKB, Prémium, Aranykor, Allianz, Aegon)
  • Nursery Subsidy
  • Cash Option
  • Remote Work Compensation
• Complex Health Screening Package
• Mobile Plan & Device
• AYCM Sportpass
• Eyeglasses Compensation: Gr. HUF 40,000/year

Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.

Not the right match? We have plenty of other opportunities to choose from in this department here.