IT Service Transition Specialist - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an individual who can lead service design, transition and implementation activities across complex, multi-supplier environments. The role requires strong experience in IT service operations, project delivery, service readiness, and collaboration with cross‑functional teams. The successful individual will support seamless project transitions, develop service operating models, and enable effective operational support across markets and teams

What you will do

Lead service design, transition and implementation for complex, multi‑vendor environments.
Drive Service Introduction Planning and establish Service Operating Models.
Collaborate with diverse teams to develop detailed project schedules and monitor progress.
Plan and execute IT Service Management, Service Improvement and support projects.
Maintain strong working relationships with stakeholders to enable high‑quality service delivery.
Manage end‑to‑end project transition activities, ensuring seamless handover to operations.
Contribute to administrative tasks supporting technology strategy and operational plans.
Coordinate delivery of applications, systems and solutions for incident, problem, change, release and vendor management.
Execute service transition and support enablement tasks in line with defined plans.
Support automation, digitisation, capacity planning, analysis and reporting of service performance metrics.
Ensure operational readiness, user readiness and end‑to‑end support model setup.
Oversee project, risk, issue and stakeholder management activities.
Conduct requirement analysis and evaluate access readiness for support models.
Prepare integration support for Local Markets and Group teams.
Develop Operations Support Guides and QA approaches aligned with EVO IT Support.
Deliver training to Super Users, Service Desk teams, EVO Managers, Problem/Incident Managers and Local Market SPOCs.

Who you are

Skilled in IT Support Models, IT Service Management and Incident Management.
Knowledgeable in the ITIL framework (desirable).
Proficient in project management methodologies and practices.
Experienced in Excel, PowerPoint and SharePoint, with strong documentation capabilities.
Adept at analysing IT tools, technologies and service operations data.
Strong communicator with excellent problem‑solving and analytical abilities.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Exposure to large-scale, multi-supplier IT environments.Opportunities to work across international markets and diverse technology landscapes.Experience in building and optimising service operating models and transition frameworks.Opportunities to collaborate closely with technical, operational and global teams.

What skills you will learn

Advanced service transition and service design methodologies.Enhanced ITIL-based operational process understanding.Strong cross-functional collaboration and stakeholder engagement skills.Automation, performance analytics and support enablement techniques.Improved capability in documentation, reporting and service performance insights.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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