IPVPN Network Operations Lead - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced IPVPN Network Operations professional to support multiple IP networks and platforms, ensuring high-quality infrastructure monitoring, fault diagnosis, incident triage, and first-line operational support. This is a 24x7 shift-based role based in Pune, Bangalore, or Ahmedabad, supporting critical network services and contributing to service stability, customer experience, and operational excellence. The role offers exposure to enterprise IP, Ethernet, and data technologies across a global telecommunications environment.

What you’ll do

• Monitor IP networks and platforms for alarms, events, and service-impacting incidents.
• Perform alarm triage and raise incidents or tickets based on risk, impact, and operational procedures.
• Carry out fault diagnosis and execute first-line resolution activities to restore service quickly.
• Escalate incidents in accordance with established customer and internal processes.
• Support routine infrastructure maintenance activities across network environments.
• Contribute to change management, problem management, and operational improvement initiatives.
• Collaborate with technical teams and stakeholders to minimise service disruption and improve network availability.
• Provide technical input for fault reports, service reviews, and operational communications.
• Support deployment and operational readiness of new technologies, services, and solutions.
• Execute simple fault remediation activities through approved change processes.

Who you are

• Experience in telecommunications, network operations, or a similar technical environment with a strong understanding of IP networking technologies.
• Sound knowledge of Ethernet, IP, and data networking technologies.
• Familiarity with networking platforms and solutions from vendors such as Cisco, Alcatel, Nortel, and Juniper.
• Strong analytical and problem-solving capabilities with a methodical approach to fault management.
• Ability to remain effective when working to demanding deadlines and operational priorities.
• Strong written and verbal communication skills with the ability to collaborate across teams.
• Understanding of IT-based service environments and operational processes.
• Demonstrated willingness to learn new technologies and continuously develop technical expertise.
• Degree-level education or equivalent qualification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global telecommunications environment supporting critical IPVPN services.
• Exposure to large-scale network operations, incident management, and service assurance activities.
• Experience working with diverse technical teams and stakeholders across multiple regions.
• Opportunity to contribute to network reliability, customer experience, and operational excellence.
• International exposure through collaboration with global Vodafone and VOIS teams.
• Continuous learning and professional development within a technology-driven environment.

What skills you will learn

• Advanced network monitoring and fault management techniques.
• Incident triage, escalation management, and operational service assurance practices.
• Change management and problem management processes within enterprise network environments.
• Expertise in Ethernet, IP, and data networking technologies.
• Cross-functional stakeholder management and technical communication skills.
• Operational support practices for complex telecommunications infrastructure.

Exposure to new networking technologies, services, and platform enhancements

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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