IoT Engagement Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The IoT Engagement Manager is responsible for driving customer engagement and satisfaction throughout the lifecycle of IoT projects. This role involves liaising between clients, technical teams, and stakeholders to ensure successful implementation and adoption of IoT solutions. The Engagement Manager plays a critical role in understanding strategic customer needs, fostering relationships, and aligning project objectives with business goals.

1. Customer Relationship Management: Build and maintain strong relationships with strategic customers, understanding their business needs and objectives related to IoT solutions.
2. Vendor Relationship Management: manage and handle all the vendor requirements and validate all the actuals on ground understanding of their business and technical needs related to IoT solutions.
3. Project Oversight: Oversee the end-to-end execution of IoT projects, ensuring alignment with client expectations, timelines, and budgets.
4. Requirements Analysis: Collaborate with clients to gather requirements and translate them into actionable plans for technical, project management and finance teams, ensuring clarity and alignment.

Stakeholder Communication: Facilitate regular communication between customers and all the internal teams, providing updates on project status, milestones, and potential challenges

Who you are

• Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.
• Minimum of 3 to 5 years of experience in mega projects or customer engagement roles, preferably in the IoT or technology sector.
• Agile methodologies awareness and familiarly with Agile tools (Preferably Agile PO Certified).
• Commercial awareness.
• Project and resource management skills.
• Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment
• Understanding of IoT technologies, platforms, and solutions.
• Familiarity with project management tools and methodologies (Agile, Waterfall).
• Knowledge of data analytics tools and methodologies.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.