IoT 2nd Line Operations Engineer

Job Description

Your day to day:

· Provide support and collaborate with software developers to enhance and improve IoT services in Vodafone's portfolio for enterprise customers. · Ensure the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process.· Operate and ensure a high availability of services, regularly develop automation scripts and constantly seek to optimize existing working methods. · Implement changes and maintenance, work on the software solutions used by the client, write implementation documents and changes to the current configuration / code and implement according to existing procedures.

With these activities you will have a great impact on our business:

• Provide input for the planning, evaluation, implementation, development and preparation of the production migration phases and of the modifications/changes in the software code and in the network.
• Check the source code of Continuous Integration/Continuous Delivery applications and make use of CI/CD pipelines for deployments and updates.
• Use source code versioning systems to improve the process and migration activities in production
• For some of the provided services, modify and adapt the existing software solutions for an improved performance and better customer experience.
• Execute or manage incidents, problems and service requests including implementation of workarounds.
• Perform daily health-checks and constantly seek to improve the existing ones for the platforms and services in support
• Deliver technical support for network applications and systems (2nd Line support), both during and outside business hours by ensuring on-call availability: troubleshoot, service restauration, problem investigation, change implementation
• Regularly identify improvement/automation opportunities.
• Working to define service level agreements and key performance indicators.
• Assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
• Revise the technical and functional specifications of information systems and implements them in the process of modifying or adapting hardware and software solutions.
• Perform an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the result of solving incidents and advanced technical problems and implicitly improving the customer experience.
• Managing long term, sustainable relationships with Vodafone’s internal and external partners to ensure SLA compliance and service improvements for network services according to aligned financial figures.

With these skills you are a great candidate:

• Good understanding of ITIL, DevOps principles and Agile methodology
• Good operational knowledge, able to debug and troubleshoot application issues on Linux servers
• Knowledge of cloud-based infrastructure on AWS
• Knowledge of deployment methods using CI/CD (Jenkins) and version control (Git)
• Basic understanding of: Docker, Kubernetes, APIs, Microservices
• Working experience working with SQL and non-SQL Data Bases: MongoDB, OracleDBs, DWH
• Good understanding of programming/scripting with any of the following languages: Bash, Perl, Python, Java
• Good understanding of Vodafone IoT GDSP platform and services
• Basic knowledge / understanding of IP Networking and Telecom architecture and Protocols
• Knowledge of SecOps principles and guidelines

#_VOIS